Healthcare & Professional Services“VMS has been our processor for years. Their local agent made all the difference. Their rates beat our prior vendor across all categories. I strongly recommend VMS to anyone wanting lower fees and personal service.”
Customer Reviews & Merchant Experiences
Valued Merchant Services Reviews & Testimonials
Looking for Valued Merchant Services reviews? Read feedback from business owners, healthcare professionals, and financial institution partners who have worked with VMS. Their testimonials describe experiences with payment processing, pricing, technology, and personal service.
Choosing a merchant services provider is about more than an advertised processing rate. Clear communication, dependable equipment, support after the sale, and the ability to make informed decisions all matter. The customer experiences below offer useful perspectives on those priorities.
Since 2006, Valued Merchant Services has helped businesses nationwide evaluate credit card processing, point-of-sale systems, ecommerce payments, and related business solutions. Our philosophy remains simple: people before profits.
Founded in 2006
Two decades of merchant services experience
Nationwide Service
Payment solutions for businesses
across the United States
People Before Profits
Personalized guidance and
ongoing merchant support
The experiences described below are individual testimonials, not guarantees of savings, service outcomes, or future results.
In Their Own Words
Valued Merchant Services Reviews From Customers and Partners
Our published customer testimonials represent several types of businesses and professional relationships. Each describes a particular experience with VMS rather than a result that every merchant should expect.
When researching Valued Merchant Services reviews, consider the type of business, services involved, and specific factors the customer discusses.
Healthcare Practice“I’ve used VMS for over six months. The transition was seamless. Other companies tried to win me back but failed. I highly recommend VMS for fair pricing and excellent service.”
Automotive Services“Switching to VMS saved us money and time. The setup was easier than expected. I only wish we knew them earlier.”
Financial Institution Partnership“We’ve partnered with VMS for two years now. They go beyond in handling electronic banking needs. They treat our customers like we do. I recommend them to financial institutions and businesses.”
Professional Association“VMS is now the preferred processor for the Central NY PGA. They offer personalized solutions, cost-effective rates, and reliable tech. Their support stands out.”
These testimonials were previously published by Valued Merchant Services. Original review dates are not provided, and quoted roles or affiliations may reflect the time the statements were given. Individual results depend on the merchant's pricing, transaction activity, equipment, and circumstances.
Understanding Merchant Feedback
What VMS Customer Testimonials Reveal About the Merchant Experience
The testimonials above discuss several important considerations when choosing a payment processor. Here is how those experiences can help you evaluate your own business needs.
1. Compare Total Processing Costs
Some customers describe lower processing expenses after working with VMS. However, pricing depends on factors such as sales volume, transaction count, card mix, and the services selected.
A meaningful comparison should examine total processing fees rather than relying on a quoted percentage. For example, two processors may advertise similar rates but charge different monthly, gateway, or per-transaction fees.
Before switching, review a recent processing statement and ask for a clear explanation of any proposed savings.
2. Evaluate the Setup Process
A customer may describe a smooth transition, but every merchant's implementation requirements differ. For example, a stand-alone terminal replacement is usually less complex than converting an integrated restaurant POS environment.
Ask whether your existing hardware can be reused, which integrations need attention, and who will coordinate installation and training.
The goal is to minimize disruption while making sure the new payment workflow actually fits the business.
3. Understand Who Provides Support
Personal service is a recurring theme in the published testimonials. That matters because payment problems rarely happen at a convenient time.
For example, a business may need help researching a missing deposit, troubleshooting a terminal, understanding a chargeback, or changing account settings.
Before selecting any processor, confirm your available customer service channels, technical support options, and local representative's responsibilities.
4. Consider Long-Term Relationships
Our testimonials include feedback from a financial institution partner and a professional association. These relationships involve different priorities from a typical single-location merchant account.
Referral partners should evaluate how a provider communicates, handles merchant onboarding, addresses service issues, and supports referred businesses.
A productive partnership requires consistent follow-through, not simply an attractive introductory offer.
Our approach: Valued Merchant Services believes that recommending a processor change only makes sense when it benefits the merchant. If your current pricing and technology are already a better fit, we would rather explain that than encourage an unnecessary switch.
Additional Customer Feedback
Where to Find Additional Valued Merchant Services Reviews
Testimonials published on a company website are one source of information. For a broader perspective, consider reviewing feedback published on independent platforms.
Look beyond an overall rating. Read the details of individual experiences, note when reviews were submitted, and consider how businesses respond to questions or concerns.
Third-party review content, dates, and ratings are maintained by the applicable review platforms. The named testimonials above do not represent an independently calculated average star rating.
You can also review our Better Business Bureau business profile for additional company information.
Practical Merchant Guidance
How to Decide Whether Valued Merchant Services Is Right for You
Positive reviews can help establish confidence. However, your own business requirements should determine whether a payment processing change makes sense.
Before choosing a provider, compare your current costs, operational needs, equipment, funding expectations, and support requirements.
STEP 01
Understand Your Current Costs
Start with a complete recent processing statement. Identify sales volume, transaction count, processing charges, monthly fees, and any equipment or software costs.
This provides a reliable starting point for comparing alternatives.
STEP 02
Review Relevant Alternatives
Consider interchange-plus, flat-rate, dual pricing, and other applicable pricing structures.
Ask how the proposed solution affects customers, business operations, compliance requirements, and total cost.
STEP 03
Make an Informed Decision
Review the full proposal, processing agreement, hardware requirements, cancellation terms, and support arrangements.
Then decide whether switching offers a meaningful improvement for your business.
Need help interpreting your statement? Read our detailed guide: How to Read a Credit Card Processing Statement in 7 Steps .
Before You Choose a Processor
Five Questions Every Merchant Should Ask Before Switching
Customer testimonials are helpful, but a structured comparison is more useful when deciding how your business should accept payments.
- What is my actual total processing cost? Compare processing fees, monthly charges, software, equipment, and other applicable expenses rather than one advertised rate.
- Will the proposed system fit my operations? Check compatibility with your current POS, online store, invoices, accounting tools, and customer payment workflows.
- Who will help if something goes wrong? Understand the support process for technical issues, settlement questions, account changes, and disputes.
- How and when will I receive funds? Confirm the settlement schedule, funding eligibility, cutoff times, and any conditions for accelerated deposits.
- What are the complete contract terms? Review cancellation provisions, equipment ownership, software commitments, and any applicable termination charges.
Experience Behind the Service
Why Our Experience Matters When Evaluating VMS Reviews
Valued Merchant Services was founded in Idaho in 2006 and has grown into a nationwide provider of merchant payment solutions.
During that time, the payments industry has changed significantly. Merchants now evaluate contactless terminals, integrated POS systems, online payments, mobile acceptance, and multiple pricing structures.
Nevertheless, business owners still need straightforward answers about costs, technology, funding, and support.
Chris Del Grande, President and Co-Founder of Valued Merchant Services, has worked in the merchant services industry since founding VMS. His approach emphasizes explaining the available options and recommending changes only when they benefit the merchant.
Our belief in people before profits means treating a merchant relationship as more than an account approval.
Learn more about our history and company philosophy on the About Valued Merchant Services page.
Solutions VMS Can Help You Evaluate
- Credit and debit card processing
- Retail and restaurant POS systems
- EMV and contactless terminals
- Ecommerce payment gateways
- Virtual terminals and online invoicing
- ACH and electronic check processing
- Mobile payment acceptance
- Eligible faster-funding options
- Payment reporting and integration requirements
Frequently Asked Questions
Valued Merchant Services Reviews: Frequently Asked Questions
These answers address common questions about our customer testimonials, merchant services, and payment processing options.
Where can I find Valued Merchant Services reviews?
You can read named customer testimonials on this page and explore additional feedback through the third-party review section. You can also research VMS through its Better Business Bureau profile. Consider review dates, specific experiences, and the type of business involved.
Are the testimonials from actual VMS customers?
The testimonials on this page were previously published by Valued Merchant Services and attributed to the named individuals. They include merchants and business partners. Original review dates and independent source records are not displayed for every statement, so readers should consider them alongside other available information.
Can VMS guarantee that my business will save money?
Not every business will realize savings from changing processors. Results depend on existing pricing, transaction activity, payment methods, and account terms. VMS can review your current processing statement to help identify relevant alternatives.
Do I have to change processors to request a review?
No. VMS offers a complimentary, no-obligation review of current processing costs. You can examine the findings without committing to switch.
Does VMS provide local representatives and nationwide service?
VMS serves businesses nationwide and works with a network of local and regional representatives. The support arrangement and available services may vary depending on the merchant's location and selected solution.
Does VMS offer point-of-sale systems and ecommerce payments?
Yes. VMS offers a range of payment terminals, POS systems, ecommerce gateways, virtual terminals, and related services. Features, compatibility, and availability depend on the specific solution selected.
How can I share feedback about my VMS experience?
We welcome feedback from current and former merchants. You can contact our team at support@valuedmerchants.com or use our contact page . Whether you have a compliment, suggestion, or concern, your feedback is valuable.
Your Experience Matters
Share Your Experience With Valued Merchant Services
Customer feedback helps us understand what is working, where improvements are needed, and how we can better serve merchants.
If you have worked with VMS, we welcome your perspective on pricing, onboarding, payment technology, and ongoing support.
We appreciate candid feedback, whether your experience was positive or there is something we should address.
What Makes a Helpful Customer Review?
When sharing feedback, consider including details that would be useful to another business owner.
- The type of business you operate
- Which VMS services you use
- Your onboarding or setup experience
- How payment technology fits your daily operations
- Your experience with service and support
- Any concerns or areas where we could improve
Please do not include confidential account numbers, payment card data, or other sensitive information in a public review.
Take the Next Step
Discover Whether VMS Is the Right Fit for Your Business
Reading Valued Merchant Services reviews is a useful starting point. The next step is understanding your actual payment processing costs and business requirements.
Request a complimentary review of your current processing statement. Our team can help explain your options, compare relevant solutions, and determine whether a change makes sense.
No obligation to switch. No pressure to replace equipment you do not need. Just an opportunity to make a better-informed decision.
Ask our team about the VMS $500 rate-and-fee promise. Applicable terms and eligibility requirements apply.
Continue Your Research
Helpful Merchant Services Resources
Explore our company, payment solutions, and educational resources before choosing a processor.