Valued Merchant Services | Since 2006
Have a question about your merchant account, payment processing, equipment, or business solutions? We're here to help. Reach our support team, speak with sales, or send us a message using the form below.
We welcome questions from existing merchants, business owners considering VMS, referral partners, and others who want to connect with our team.
Talk to a Real Person
Choose the contact method that works best for you. For urgent payment processing issues, use the support number provided with your merchant account.
Send inquiries anytime. Our team handles messages during regular business operations.
Monday–Friday
6:00 AM–6:00 PM Pacific Time
Local agent availability may vary.
Existing merchants have access to round-the-clock support resources through their applicable processor and merchant service arrangements.
Find your dedicated support number on your processing statement, welcome letter, or payment device.
Valued Merchant Services
3293 Chasewood Drive
Idaho Falls, ID 83406
Visits by appointment only.
View Office MapWant to reach a specific member of our leadership, operations, merchant support, or agent team?
View Team ContactsSend a Message
Tell us a little about your business and what you need. You can ask a question, request assistance, or ask our team to contact you.
If the form does not appear, open the contact form directly .
Please do not submit full credit card numbers, passwords, Social Security numbers, or other sensitive account credentials through this general contact form.
Current Merchant Support
We want to help you get to the right person without wasting time. The best support contact can depend on your processor, terminal, or account configuration.
If you cannot process a transaction, have a terminal error, or need urgent technical assistance, use the dedicated processor support number for your account.
That number is typically available on your device, welcome materials, or processing statements.
For billing questions, rate reviews, funding concerns, or account changes, contact your local VMS representative or our customer service team.
Have your merchant ID available when calling, but share sensitive account information only through approved support channels.
Looking for new payment equipment, online processing, POS software, or additional business services?
Call extension 100 or send your requirements through the contact form above.
Important: Our corporate office and local agents are generally available Monday through Friday, 6 AM to 6 PM Pacific. For nights, weekends, and holidays, existing merchants should use their designated 24/7/365 processing support channels when immediate assistance is required.
What Happens After You Contact Us
Whether you are an existing merchant or a business owner evaluating a new solution, your inquiry should reach the right person.
Include your business name, preferred contact details, and a brief description of your question.
Your message can be directed to the appropriate team member based on the subject.
Our goal is to respond to general inquiries within one business day, with urgent processing matters handled through dedicated support.
Our Idaho Headquarters
Valued Merchant Services is headquartered in Idaho Falls, Idaho, and serves businesses throughout the United States. Office visits are available by appointment only.
Please contact our team before visiting so we can arrange an appropriate appointment time.
Office address
Valued Merchant Services
3293 Chasewood Drive
Idaho Falls, ID 83406
General office and agent availability
Monday–Friday
6 AM–6 PM Pacific Time
Customer service
800-531-8575, extension 0
Frequently Asked Questions
Find the right contact method for common questions about Valued Merchant Services.
Call 800-531-8575, email support@valuedmerchants.com, or complete the contact form on this page. Extension 0 connects to customer service and extension 100 is for sales.
Yes. VMS merchants have access to round-the-clock support through applicable processor and merchant service channels. Your designated number can typically be found on your processing statements, welcome letter, or device.
Our office team and local agents are generally available Monday through Friday, 6 AM to 6 PM Pacific Time. Individual agent availability may differ. Dedicated processing support operates separately.
Our corporate headquarters is at 3293 Chasewood Drive, Idaho Falls, Idaho 83406. VMS also serves merchants across the United States.
Yes, by appointment. Please contact our team in advance to arrange a suitable time before traveling to the Idaho Falls office.
Our goal is to reply to general contact form inquiries within one business day. Response times may depend on the nature of the request. For urgent terminal or transaction issues, use your account's designated processing support number.
Visit our About Us page for leadership and team contacts, or use our general support number and email.
Yes. VMS offers a no-obligation review of eligible merchant processing statements. Visit our processing rate review page to learn about the process and applicable offer terms.
People Before Profits
Contact Valued Merchant Services for straightforward answers, practical payment solutions, and a team that values long-term relationships.
Valued Merchant Services | Serving Businesses Nationwide Since 2006