FAQ
Frequently Asked Questions
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What services does Valued Merchant Services offer?
We offer credit card processing, POS systems, mobile payments, business loans, consumer finance, payroll, gift cards, website development, e-commerce, social & digital marketing and so much more.
Is there a contract required?
We provide flexible solutions and many of our programs come with no long-term contract commitments.
How can I switch from my current processor?
We'll help you compare rates and make the switch seamless—our team handles the setup and provides equipment options.
Do you provide support and training?
Absolutely! We offer live support, online resources, and dedicated account managers for hands-on guidance.
Who are some of the other competitors in the restaurant space beside Toast?
SpotOn, Union, SkyTab, Paradise, HotSauce, Clover, Square among others (We offer a handful of these options)
What are some of our advantages over our competitors?
Better rates, local reps, longer time in business, better reputation, options for free hardware, options for short term or no contract term
When we're sending an email to the merchant through the lead submission form, how are we notified?
Once you have your own custom lead form setup you will be cc'd on the email sent to merchant automatically upon submission
Can a merchant email the statement? If so, what is email address?
When a lead gen / appointment is completed, how is the lead gen notified of the results?
The sales agent assigned the lead is required to reply-all to email notification of lead submission at every touch point throughout the sales process
How do I submit a lead / appointment as a new lead generator?
Complete the form located at Lead Submission Form
Does Valued Merchant Services offer W2 positions?
Currently all available roles in lead generation, recruiting, sales, sales leadership and the affiliate program are all 1099 independent contractor
Are there resources for prospecting in person?
Yes, visit Visit Our Sales Agent Library
How does Authvia TXT2PAY work?
When Authvia TXT2PAY is enabled, merchants can send messages/invoices right from their Merchant Portal Virtual Terminal by starting conversations with their customers. Authvia TXT2PAY is located on the merchants left side menu. Once the merchant starts a conversation, they will be able to preview what the SMS text will look like before sending it to their customer. Once the conversation is sent, the consumers will receive a SMS text message with the customized instruction that the merchant has entered, a 4 digit Authvia issued code (if they are signed up with Authvia, their information is tied to their mobile number and will automatically populate) and a link to Authvia's web page where the consumer can (1) manually entering their credit card if they are new to Authvia, they will simply add their credit card information, which will be safely stored with Authvia or (2) if already using Authvia, they can change the card that would be used for that payment if they don't want to use the 4 digit code for their default card.
Once the consumer pays the bill/invoice, they will receive a SMS text that the payment was successful, along with a link to the receipt page. The receipt page is available to be printed and downloaded.
How does Biller Genie Work?
Biller Genie is a cloud-based, invoicing and accounts receivable software that connects to Quickbooks. NMI's integrated Bill Connect solution enhances accounting software by seamlessly connecting with QuickBooks Desktop, QuickBooks Online, Accounting Suite, and Xero, improving back-office efficiencies for these merchants. It enables the integration of secure online payments, bulk payments, payment fees, automated invoicing, and reconciliation while streamlining payment providers to cut costs and workload. This solution ensures robust business growth and meets the needs of both merchants and ISOs.
Our integration offers a variety of features, including white-labeled invoicing, online payments, tech fees, bulk pay, and auto reconciliation. It helps by reducing the financial strain of internal ERP payment systems and consolidating service providers. There are 32 million small and medium-sized businesses (SMBs), with 83% using QuickBooks, and more than half of them invoicing. It seamlessly integrates into your existing processes, helping merchants reduce overdue invoices by 40%, get paid 15 days faster, and save 10-20 hours of administrative work each week.
Get paid 15 days faster on average
See a 40% reduction in overdue invoices
Increase efficiencies and save 10-20 hours of weekly administrative work
Onboarding is fast and easy. Training and deployment takes 15-45 minutes and no new software to learn, seamless integration into QuickBooks
Backed by Biller Genie, Intuit QuickBooks’ preferred 3rd party
What does an Independent Agent do at VMS?
Independent Agents connect with local business owners to offer customized payment processing solutions. You generate leads, conduct consultations, and help clients transition to more affordable, transparent merchant services. You’re a trusted advisor—not just a salesperson.
What’s the first step after joining?
Start by watching the onboarding Zoom sessions and reviewing the sales tools provided in your welcome packet. Schedule a call with your onboarding coach or team leader, and set a goal for your first week (even one lead or one meeting is a win).
Do I need prior sales experience?
No. While it helps, many of our top performers came from other industries. What matters most is consistency, coachability, and belief in the value we provide to small businesses.
Is this a W-2 or 1099 role?
This is a 1099 Independent Contractor position. You are your own boss. You run your own schedule, work from anywhere, and earn income based on the results you produce.
Is there a non-compete agreement?
We don’t believe in restricting your future. You are not required to sign a non-compete. We earn your trust with opportunity, not contracts.
Can I work part-time or after hours?
Yes. Many agents start part-time and ramp up. Our system is flexible—you can build around your current job, parenting schedule, or side hustle.
Do I need to form an LLC or have a business entity to get started?
No, it’s not required. You can start as a sole proprietor. As your income grows, we recommend consulting a tax advisor about forming an LLC or S-Corp for tax advantages.
Will I receive a 1099 form for taxes?
Yes. If you earn over $600 in a calendar year, you will receive a 1099 form to file with your taxes.
Can I work this business remotely or do I have to be in the field?
You can do either. Many agents work 100% remotely using video calls, phone outreach, and social media, while others prefer in-person visits. Use your strengths.
Is this opportunity available in all states?
Yes. We operate nationwide and have opportunities for agents in all 50 states.
How quickly can I earn my first commission?
You can earn your first commission as soon as you close a deal. Some agents do this in their first week, especially if they start with warm leads or referrals.
How do I get paid?
You earn upfront commissions, performance bonuses, and long-term residual income from every business you help. This includes setup bonuses, monthly revenue shares, and eligibility for leadership overrides as you grow your team.
What’s “residual income” and why is it powerful?
Residual income means you keep earning every month the business continues processing with us. Help 50–100 clients and you can build a stable, recurring monthly income stream that compounds over time.
Is there a cap on what I can earn?
No cap. You’re building a book of business you own and can grow without limits. Your effort determines your income.
Do I get paid for renewals or upgrades?
Yes. Anytime a client upgrades, re-signs, or adds services, you earn additional commission and your residuals may increase.
How often are commissions and residuals paid out?
Upfront commissions are usually paid weekly. Residuals are paid monthly on the 28th for the previous month’s processing.
How do I track my earnings?
You’ll receive access to our Partner Portal, which shows your deals, earnings, and residual income in real time.
Can I sell my residuals?
Yes. Once you reach a certain volume and tenure, your book of business becomes a sellable asset. Speak with leadership for more details.
Do I keep my residuals if I stop selling?
Yes. As long as your clients remain active and in good standing, your residuals continue.
Can I pass my residuals to a family member?
Yes. Residual income can be transferred to a spouse, heir, or estate upon request.
What kind of training is offered?
We offer live Zoom trainings multiple times a week on objection handling, prospecting, statement analysis, leadership development, and recruiting. You also have access to on-demand content and a supportive community.
Do I have to pay for training or tools?
No. All training, scripts, and prospecting tools are provided free. You’re never asked to pay out of pocket to participate in our system.
What is the best way to plug in and stay motivated?
Show up for team Zooms, participate in the chats, and check in weekly with your leader. Surrounding yourself with active agents creates momentum.
Can I shadow a top producer?
Yes. We encourage shadowing Zoom calls, recorded demos, and even live appointments when possible.
What if I have a question that isn’t in the training?
Message your team lead, check the resource folder, or drop it in the team group chat. Someone will help you fast.
Are there training tracks for advanced agents or leaders?
Yes. As you grow, you’ll get access to specialized training focused on leadership, scaling teams, and maximizing income.
Can I get one-on-one coaching?
Yes. Many team leaders offer personal coaching or small-group accountability sessions for committed agents.
Are there incentives or contests?
Yes! We regularly run sales contests, bonuses, and recognition shoutouts. These create momentum and keep things fun.
What types of payment methods can I accept with Valued Merchant Services?
You can accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and UnionPay. Additionally, we support contactless payments like Apple Pay, Google Pay, and Samsung Pay, as well as ACH transactions and e-commerce integrations.
Do you offer mobile and contactless payment solutions?
Yes, we provide mobile payment options and contactless payment solutions, including NFC-enabled terminals and mobile apps, to ensure secure and convenient transactions for your customers.
What point-of-sale (POS) systems do you offer?
We offer a range of POS systems, including Clover and Vital POS, tailored to various business needs. These systems come with features like inventory management, sales reporting, and employee tracking.
Can I use my existing terminal with Valued Merchant Services?
In many cases, yes. We support a wide variety of terminals, and if your current device is compatible, we can help reprogram it. If not, we offer free hardware options with select plans.
Do you support eCommerce and online payments?
Absolutely. We offer full eCommerce solutions, including shopping cart integration, online invoicing, and secure payment gateways for your website.
Can I accept payments on my smartphone or tablet?
Yes! Our mobile processing solutions let you take payments on-the-go using your phone or tablet—perfect for markets, events, or mobile services.
Are your terminals EMV and NFC compliant?
Yes, all our hardware is equipped to accept EMV chip cards and contactless payments like Apple Pay and Google Pay.
Do you offer business loans or working capital?
Yes, we offer business loans and lines of credit to help you manage cash flow, purchase equipment, or expand operations. Our application process is straightforward, and we work to find financing solutions that fit your needs.
Do you offer payroll or bookkeeping services?
While we don’t provide bookkeeping directly, we partner with providers and can refer you to trusted vendors that integrate with our systems.
Do you provide integration with QuickBooks or accounting software?
Yes, many of our solutions integrate with QuickBooks and other accounting platforms to simplify your financial management.
Can you help me improve my business credit?
We provide access to working capital and lines of credit that, when managed properly, can contribute positively to your business credit profile.
What is the onboarding process like?
It's fast and easy. After approval, most merchants are up and running quickly. We guide you through every step.
What are the typical processing fees for different card types?
Processing fees vary depending on the card type and transaction method. Valued Merchant Services offers competitive rates and provides a free analysis to help you understand your specific fees.
Are there any hidden fees I should be aware of?
No. Valued Merchant Services prides itself on transparency. All fees are clearly outlined in your agreement, and any additional charges are communicated upfront.
How often will I receive billing statements?
Billing statements are typically provided monthly, detailing all transactions and associated fees.
Can I get a detailed breakdown of my monthly charges?
Yes. Detailed statements are available, breaking down each charge for clarity.
Do you offer volume discounts for high transaction businesses?
Yes. Businesses with high transaction volumes may qualify for discounted rates. Contact us for a personalized assessment.
How quickly are funds deposited into my account after a transaction?
Funds are typically deposited the next business day, ensuring quick access to your money.
Do you support contactless payment methods like Apple Pay and Google Pay?
Yes. Our systems support various contactless payment methods, including Apple Pay and Google Pay.
Can I process international credit cards?
Yes. Our services support transactions from international credit cards, expanding your customer base.
What happens if a transaction is disputed by a customer?
In the event of a dispute, we provide guidance and support throughout the chargeback process to help resolve the issue efficiently.
Is there a limit to the transaction amount I can process?
Transaction limits are determined based on your business profile. Contact us to discuss your specific needs.
What types of POS systems do you offer?
We offer a range of POS systems, including Clover and Vital POS, to suit various business needs.
Can I use my existing equipment with your services?
Compatibility depends on your current equipment. Our team can assess and advise on integration possibilities.
Do you provide mobile card readers for on-the-go transactions?
Yes. We offer mobile solutions like Clover Go, allowing you to process payments anywhere.
Is your equipment EMV compliant?
Absolutely. Our equipment meets EMV standards, ensuring secure chip card transactions.
What is the warranty period for the equipment provided?
Warranty periods vary by equipment type. Specific details are provided at the time of purchase.
How do you ensure the security of my customers' payment information?
We employ advanced security measures, including encryption and tokenization, to protect payment data.
Are your services PCI DSS compliant?
Yes. We adhere to PCI DSS standards to maintain a secure payment environment.
Do you offer fraud detection and prevention tools?
Yes. Our systems include features to detect and prevent fraudulent activities, safeguarding your business.
How do you handle data breaches, if they occur?
In the rare event of a data breach, we have protocols in place to address and mitigate the situation promptly.
What steps should I take to maintain compliance on my end?
Regularly updating your systems, training staff, and following best practices are essential. We provide resources to assist you.
How long does it take to set up my merchant account?
Most accounts are approved within 1-2 business days, ensuring a swift setup process.
Can your services integrate with my existing accounting software?
Yes. We offer integrations with popular accounting platforms like QuickBooks and Xero.
Do you offer APIs for custom integrations?
Yes. Our APIs allow for custom integrations to tailor solutions to your business needs.
Is there a sandbox environment for testing integrations?
We provide testing environments to ensure seamless integration before going live.
Do you provide assistance during the setup process?
Absolutely. Our team offers comprehensive support throughout the setup and integration phases.
What are your customer support hours?
We offer 24/7/365 US based customer support to assist you whenever needed.
Do you offer dedicated account managers?
Yes. Dedicated account managers are available to provide personalized support and guidance.
How can I reach support in case of an emergency?
In emergencies, you can contact our support team directly via phone or email for immediate assistance.
Is support available in multiple languages?
Support is primarily offered in English. For other languages, please inquire about availability.
Do you have an online knowledge base or help center?
Yes. Our online resources provide valuable information and guides for various topics.
What kind of transaction reports can I access?
You can access detailed transaction reports, including sales summaries and customer insights.
Can I customize reports to fit my business needs?
Yes. Our reporting tools allow customization to focus on metrics relevant to your operations.
Do you offer real-time analytics dashboards?
Yes. Real-time dashboards provide up-to-date information on your business performance.
Can I export reports to Excel or other formats?
Reports can be exported in various formats, including Excel, for further analysis.
Is there a mobile app to monitor transactions on the go?
Yes. Our mobile solutions enable you to track transactions and manage your business remotely.
Do you provide payment gateways for online stores?
Yes. We offer secure payment gateways compatible with various e-commerce platforms.
Can I set up recurring billing for subscription services?
Yes. Our systems support recurring billing, ideal for subscription-based models.
Is there support for digital wallets and alternative payment methods?
Yes. We support digital wallets like Apple Pay and Google Pay, among others.
Do you offer shopping cart integrations?
Yes. Our services integrate seamlessly with popular shopping cart solutions.
How do you handle online payment security?
We implement robust security measures, including SSL encryption and fraud detection, to protect online transactions.
Do you offer business loans or cash advances?
Yes. We provide financial solutions, including business loans and cash advances, to support your growth.
Can I get assistance with setting up gift and loyalty programs?
Absolutely. We offer tools to create and manage gift and loyalty programs, enhancing customer retention.
Do you provide check processing services?
Yes. Our check processing services streamline the acceptance of checks, improving cash flow.
Is payroll processing available through your services?
Yes. We offer payroll solutions to simplify employee compensation management.
Do you offer any marketing tools or services?
Yes. Our marketing services include website development, social media management, and more to boost your online presence.
Is there a cancellation fee if I decide to terminate the service?
Our agreements are flexible, and many programs come with no long-term commitments. Specific terms are outlined in your contract.
Can I upgrade or downgrade my service plan?
Yes. We offer scalable solutions, allowing you to adjust your plan as your business needs change.
What is your policy on rate changes?
Any rate changes are communicated in advance, ensuring transparency and allowing you to make informed decisions.
Are there any long-term contracts required?
Many of our programs do not require long-term contracts, offering you the flexibility to choose what's best for your business.
How do I update my business information on file?
You can update your business information by contacting our support team or through your online portal.
How can I compare my current processor with Valued Merchant Services?
We offer a free, no-obligation cost analysis. Just provide a recent statement and we’ll break down how much you could save by switching.
What makes Valued Merchant Services different from Square, Stripe, or PayPal?
Unlike generic processors, we offer personalized service, transparent pricing, and tailored hardware and software to match your exact business needs.
How do you customize solutions for unique industries?
We evaluate your business type, average ticket, and transaction volume to recommend the best pricing model and tech stack for your goals.
Can you help if I’m locked into a contract with another processor?
Yes. In many cases, we can offset early termination fees with cost savings or help you negotiate your exit.
How does dual pricing or cash discounting work?
Dual pricing allows you to offer two prices: one for card and one for cash. We automate this seamlessly through your terminal.
Can I pass processing fees to my customers legally?
Yes, in most states it’s legal when done correctly. We ensure your setup is compliant and easy for customers to understand.
What’s the typical ROI after switching to VMS?
Most businesses save 10-100% on processing costs, improving their bottom line within the first month.
How much can I save per year by switching providers?
We often help businesses save thousands per year depending on volume and current provider fees.
Is there a fee if I don’t process a certain amount each month?
We don’t penalize small businesses with inactivity fees. Your plan is tailored to your actual usage.
Can I set custom pricing rules for my products and services?
Yes, our POS systems allow you to set prices, taxes, discounts, and loyalty rules with ease.
Do you offer cloud-based POS systems?
Yes. All of our POS systems include secure cloud backups, real-time reporting, and remote management.
Can I manage multiple business locations with one login?
Absolutely. You can oversee all locations through a centralized dashboard.
Do your terminals support QR code payments?
Yes, our systems support dynamic QR codes for fast, contactless payments.
What reporting tools come with the POS system?
You’ll get access to real-time sales, product, employee, and customer reports.
Do you support tap-to-pay directly from smartphones?
Yes, our terminals and mobile solutions support smartphone-based tap payments.
Do you provide training on how to use your systems?
Yes. Every client gets onboarding support, tutorials, and access to our support team.
Are onboarding and setup included in the service?
Yes. We walk you through everything from paperwork to live transactions.
What should I do if I forget how to run a report?
Call or message support. We’ll guide you step-by-step or send a video tutorial.
Do you offer tips on how to increase card sales?
Yes. Our team provides suggestions based on transaction data and industry trends.
Can you help me train my staff on the system?
Yes. We offer remote training and how-to guides for your entire team.
How fast is the average setup from sign-up to first transaction?
Most clients are fully set up within 24–48 hours.
What’s your average terminal uptime?
Our terminals operate with 99.99% uptime reliability.
How often do you perform software updates?
Updates are automatic and typically occur during off-hours to avoid disruption.
Will I experience any downtime during a system upgrade?
Rarely. We perform seamless, cloud-based updates to minimize downtime.
What is Ovation POS?
Ovation POS is a comprehensive point-of-sale system designed to streamline business operations, offering features like sales processing, inventory management, and customer engagement tools.
How do I process a sale using Ovation POS?
To process a sale, log into the Ovation POS app, select the desired items, tap 'Checkout', choose the payment method, and follow the on-screen prompts to complete the transaction.
Can I issue refunds through Ovation POS?
Yes, Ovation POS allows you to process refunds by accessing the transaction history, selecting the relevant sale, and choosing the refund option.
Does Ovation POS support multiple payment types?
Absolutely, Ovation POS supports various payment methods including cash, credit/debit cards, gift cards, and invoices.
How can I add new items to my inventory in Ovation POS?
Navigate to the 'Items' section in the Ovation POS app, tap 'Manage Items', and select 'Create Item' to add new products to your inventory.
Is it possible to apply discounts in Ovation POS?
Yes, during the checkout process, you can tap the 'Discount' button to apply predefined discounts to the sale.
Can I track sales history with Ovation POS?
Ovation POS provides a 'History' feature where you can review past transactions, including details like payment methods and items sold.
Does Ovation POS offer invoice management?
Yes, Ovation POS includes invoicing capabilities, allowing you to create, send, and track invoices directly from the app.
How do I perform a 'Quick Sale' in Ovation POS?
Tap 'Quick Sale' on the home screen, enter the sale amount, select the payment method, and complete the transaction following the prompts.
Can I manage staff access in Ovation POS?
Ovation POS allows you to create and manage user accounts, assigning specific roles and permissions to control access levels.
Is there a training mode in Ovation POS?
Yes, Ovation POS offers a 'Training' mode where you can simulate transactions without affecting actual sales data.
How do I close the register at the end of the day in Ovation POS?
Access the 'Batch' section, tap 'End of Day', and follow the prompts to close the register and finalize the day's transactions.
Does Ovation POS support tip adjustments?
If enabled, the 'Adjust Tips' feature in the 'Batch' module allows you to modify tip amounts after transactions are completed.
Can I generate sales reports in Ovation POS?
Yes, Ovation POS provides various reports such as 'Tender Details', 'Tender Summary', and 'Tips' to help analyze sales data.
How do I handle open refunds in Ovation POS?
Use the 'Open Refund' option to process refunds for transactions not found in the history, entering the refund amount and selecting the payment method.
Is it possible to reprint receipts in Ovation POS?
Yes, by accessing the 'History' section, selecting a transaction, and tapping 'Receipt', you can choose to reprint or resend the receipt.
Can I categorize items in Ovation POS?
Ovation POS allows you to organize items into categories, subcategories, and groups for easier navigation and management.
Does Ovation POS support barcode scanning?
Yes, the app includes a barcode scanner feature, enabling quick item lookup and addition during sales.
How do I manage taxes in Ovation POS?
During item creation or editing, you can assign applicable tax rates, ensuring accurate tax calculations at checkout.
Can I send receipts via email or text using Ovation POS?
Yes, after completing a transaction, Ovation POS offers options to send receipts through email, text, or print them.
Is there a way to search for specific invoices in Ovation POS?
The 'Invoices' section allows you to search by customer name, phone number, or invoice number to locate specific invoices.
How do I sync my device with Ovation POS?
Tap the 'Sync Now' button to synchronize your device with the Ovation POS system, ensuring all data is up to date.
Can I perform sales without adding items in Ovation POS?
Yes, using the 'Quick Sale' feature, you can enter a sale amount directly without selecting specific items.
Does Ovation POS allow manual card entry?
If necessary, you can manually enter card details during the payment process in Ovation POS.
How do I handle cash transactions in Ovation POS?
Select 'Cash' as the payment method, enter the amount received, and the system will calculate and display any change due.
Is there a way to manage item availability in Ovation POS?
During item setup, you can specify whether an item is available for online ordering, controlling its visibility to customers.
Can I assign items to specific screens in Ovation POS?
Yes, you can choose the screen location for each item, organizing your sales interface for efficiency.
Does Ovation POS support gift card transactions?
Ovation POS allows you to process gift card payments by scanning or manually entering the gift card number.
How do I adjust item prices in Ovation POS?
Edit the item in the 'Manage Items' section, update the unit price, and save the changes to reflect the new pricing.
Can I track user activity in Ovation POS?
The 'Users' report provides insights into transactions processed by each user, helping monitor staff performance.
Is there a way to handle partial refunds in Ovation POS?
Yes, during the refund process, you can select specific items or enter a custom amount to process partial refunds.
How do I enable tip adjustments in Ovation POS?
Tip adjustments can be enabled in the settings, allowing post-transaction modifications to tip amounts.
Does Ovation POS offer customer loyalty features?
Ovation POS includes loyalty program capabilities, enabling you to reward repeat customers and encourage continued business.
Can I customize invoice messages in Ovation POS?
Yes, when creating an invoice, you have the option to edit the message that will be sent to the customer.
How do I perform a safe drop in Ovation POS?
Access the 'Register' section, select 'Safe Drop', and follow the prompts to record the cash amount being removed from the register.
Is there a way to manage cash in and out in Ovation POS?
The 'Register' module allows you to perform 'Cash In' and 'Cash Out' operations, maintaining accurate cash tracking.
Can I deactivate users in Ovation POS?
Yes, through the 'Staff' section, you can deactivate user accounts, restricting their access to the POS system.
Can I accept payments in offline mode with Ovation POS?
Yes, Ovation POS offers offline payment functionality, allowing you to continue processing transactions even when the internet connection is temporarily lost.
Does Ovation POS provide real-time updates for inventory?
Yes, any sale or refund processed through Ovation POS automatically updates inventory counts in real time across all synced devices.
Can I integrate Ovation POS with accounting platforms?
Yes, Ovation POS supports integrations with popular accounting software, making it easier to manage financials and streamline bookkeeping.
What is Dejavoo's SPIn protocol?
Dejavoo's SPIn (Secure Payment Interface) protocol enables seamless integration between POS systems and Dejavoo payment terminals, facilitating secure and efficient transaction processing.
How does Dejavoo Extra enhance customer loyalty?
Dejavoo Extra allows merchants to manage enrollments, process payments, and reward customers directly from their existing Dejavoo payment terminals, fostering increased customer retention and sales growth.
Can Dejavoo terminals process contactless payments?
Yes, Dejavoo terminals support contactless payments, including NFC-enabled cards and mobile wallets, providing customers with a quick and convenient payment option.
What is the Tap-on-Phone SDK offered by Dejavoo?
Dejavoo's Tap-on-Phone SDK enables merchants to accept contactless EMV payments directly on Android tablets or mobile devices without the need for external hardware.
How can I customize the payment page on Dejavoo terminals?
You can use Dejavoo's "Hosted Payment Page - HPP" API or Freedom to Design.js API to tailor the payment page to match your brand's look and feel.
Does Dejavoo support QR code payments?
Yes, Dejavoo terminals can generate QR codes for payments, allowing customers to scan and complete transactions using their mobile devices.
What is GHPP in Dejavoo's offerings?
GHPP, or Generic Hosted Payment Page, is a solution provided by Dejavoo for adding a payment button to applications with minimal coding.
Can Dejavoo terminals integrate with shopping carts like Shopify?
Dejavoo does not provide direct integration solutions for shopping carts like Shopify or Magento; merchants may need to explore custom integration options.
Where can I find technical documentation for Dejavoo integrations?
Technical documentation for Dejavoo integrations is available through the iPOSpays Developer Central portal.
What is Dejavoo's iPOSpays Gateway?
The iPOSpays Gateway is Dejavoo's payment gateway solution that enables ISOs to manage the payment process quickly and securely for their merchants.
How does Dejavoo support ISVs?
Dejavoo provides SDKs, APIs, and integration support including SPIn and TransactAPI to enable Independent Software Vendors to embed payment capabilities within their applications.
What is the TransactAPI provided by Dejavoo?
TransactAPI enables actions like tip adjustment, transaction completion, and settlement within external POS software integrated with Dejavoo terminals.
Can Dejavoo terminals operate without internet connectivity?
Yes, with Local Mode Integration and SPIn protocol in XML format, Dejavoo terminals can operate over a local LAN even without internet access.
What is the Internal SPIn SDK from Dejavoo?
Internal SPIn allows POS software to run directly on Dejavoo terminals, functioning independently of gateways and offering native in-device operation.
How can I send payment links to customers using Dejavoo?
You can send a hosted payment page link using Dejavoo’s HPP API in combination with SPIn to allow customers to complete payments remotely.
Does Dejavoo offer Android-based payment terminals?
Yes, Dejavoo offers Android-based smart terminals like the P3, P5, and P8 which combine mobility, performance, and user-friendly design.
What are the features of Dejavoo’s P3 terminal?
The Dejavoo P3 terminal features a 5” HD touchscreen, quad-core processor, Wi-Fi/LTE support, and high-speed printing for efficient in-store payments.
How does Dejavoo ensure the security of its terminals?
Dejavoo terminals are PCI PTS compliant and utilize end-to-end encryption, tokenization, and secure software architecture to protect data.
What is DejaPayPro?
DejaPayPro is Dejavoo's cloud-based POS solution offering features like online ordering, inventory management, real-time reporting, and multi-location support.
Can DejaPayPro support restaurant operations?
Yes, DejaPayPro supports restaurant features such as tip adjustment, tableside payments, split bills, online orders, and delivery management.
Is DejaPayPro compatible with accounting platforms like QuickBooks?
Yes, DejaPayPro integrates with accounting platforms including QuickBooks, streamlining bookkeeping and payment reconciliation.
What payment methods are supported by Dejavoo terminals?
Dejavoo terminals accept EMV chip cards, magnetic stripe cards, contactless payments, digital wallets, EBT, and gift cards.
Can Dejavoo terminals be used in food trucks or mobile setups?
Yes, Dejavoo’s wireless terminals like the Z9 and P3 are perfect for mobile businesses such as food trucks, pop-ups, and on-site services.
What peripherals are compatible with DejaPayPro?
DejaPayPro supports barcode scanners, receipt printers, cash drawers, customer displays, and more to build a custom retail or restaurant POS environment.
Can DejaPayPro function offline?
Yes, DejaPayPro has offline capabilities, enabling businesses to continue accepting payments and syncing transactions once connectivity is restored.
Does Dejavoo provide marketing support for merchants?
Yes, Dejavoo provides access to branded assets, slicks, videos, and other marketing collateral to help partners sell and promote effectively.
How can I contact Dejavoo technical support?
You can contact Dejavoo support at 877-358-6797 option 2 or via email at support@dejavoosystems.com for live assistance.
Is training available for Dejavoo resellers?
Yes, Dejavoo offers live webinars, one-on-one sales training, team events, and ongoing educational support for resellers and agents.
What is the P18 terminal from Dejavoo?
The Dejavoo P18 is a multi-lane Android smart terminal with a 10.95” flip display, integrated scanner, and ideal for high-volume environments like grocery and retail chains.
Can you help me with offline processing options if my internet fails?
Yes. Many of our terminals support offline mode, storing transactions safely until connectivity resumes.
Can you help me understand my monthly statements?
Absolutely. Your rep or support team can walk you through any line item.
Do you help with setting up taxes and tip prompts?
Yes. We configure your POS to include taxes, tips, and even service fees.
Can I create employee access roles in my POS?
Yes. You can assign different permissions to cashiers, managers, and admins.
What types of small businesses do you serve best?
We specialize in retail, restaurants, contractors, service providers, medical, salons, and more.
Do you offer consulting on increasing my average ticket size?
Yes. Our advisors can suggest product bundling, upsells, and loyalty tools.
How do I become an agent with Valued Merchant Services?
Apply on our site or reach out directly. We welcome new agents from all backgrounds.
Is there a cost to join as an independent contractor?
No. There are no upfront costs to become an agent.
How fast can I earn my first commission check?
Some agents earn commissions within their first week after completing training.
Do you train new agents with zero experience?
Yes. We offer full training and mentoring, even if you’re brand new to merchant services.
What tools do agents receive to help them close deals?
You’ll get scripts, one-sheets, a mobile CRM, product demos, and team support.
Do you offer white-labeled solutions for sales leaders?
Yes. Custom branding and co-branded tools are available for qualifying teams.
Can I bring my own team and override their deals?
Yes. Our compensation plan supports overrides, downlines, and team building.
Is there a CRM included for agent use?
Yes. Agents receive access to a simple CRM to track deals, contacts, and commissions.
Can I recruit others and earn residual income from their sales?
Yes. Our affiliate model allows you to build a team and earn recurring income.
Can you help my business get more Google reviews?
Yes. Some of our POS packages include review request tools via SMS or email.
Do you offer text or email marketing tools?
Yes. Our POS systems can integrate with marketing tools for customer outreach.
Do you offer branded signage or decals for my storefront?
Yes. We provide marketing materials and window decals at no cost.
Can I display my logo on receipts and terminal screens?
Yes. Most of our systems support logo customization.
Do you offer seasonal promotions or limited-time offers?
Yes. Ask your rep about current hardware, pricing, or bonus incentives.
How do I switch from another provider without disrupting business?
We help plan a smooth transition with zero downtime and full data migration.
Can I scale with your system if I open more locations?
Yes. Adding new locations is seamless and supported by our scalable tech.
What’s the cost of upgrading hardware in the future?
Hardware upgrades are discounted for loyal clients. Many plans offer free replacements.
Is there a team I can contact if I want to renegotiate my plan?
Yes. You’ll always have a rep or support team available to help reassess your needs.
Do you help with exit planning or selling my business?
Yes. We can help set up systems that improve your business’s value and prepare for a sale.
Can I integrate Valued Merchant Services with my custom-built website?
Yes. We offer APIs and developer support to connect your custom website to our secure payment gateway.
How can I track my chargeback history?
You can view all chargeback cases through your merchant dashboard or request a report from your account manager.
Do you offer support for high-risk businesses?
Yes. We work with select high-risk industries. Our team can evaluate and match you with appropriate processing solutions.
What is the referral bonus if I bring in a new merchant?
We offer referral bonuses and ongoing residuals for merchants you refer. Contact your team leader for specific payout structures.
Can I use Valued Merchant Services while traveling abroad?
Yes. As long as you have internet access, you can manage your account, send invoices, and process transactions remotely.
Are there POS solutions tailored for food trucks or mobile vendors?
Yes. We provide compact, wireless POS solutions designed for mobile businesses like food trucks and pop-up shops.
How do I become a certified trainer or mentor at VMS?
Top-performing agents are invited into leadership roles. Consistent production and team engagement are key factors.
What happens if I miss a training session?
Most trainings are recorded and available on-demand through our agent library or team communication channels.
Do you offer statement analysis training?
Yes. We provide live and recorded training to help agents understand and explain merchant statements clearly and effectively.
What is a gateway fee and who pays it?
A gateway fee covers access to online processing systems. It may be passed to merchants or bundled depending on your plan.
Are there sign-on bonuses for new agents?
Occasionally. Promotional bonuses may be available based on region or recruitment campaigns. Check with your recruiter.
Do I need to purchase leads to get started?
No. We provide free lead generation strategies and scripts. Paid lead options are available but not required.
Can agents specialize in specific industries?
Yes. Many agents choose to focus on niches like retail, restaurants, or eCommerce to develop deeper expertise and faster rapport.
What happens if I accidentally sign up a duplicate merchant?
Our team will flag duplicates during onboarding. Residuals are assigned based on timestamp and validation of ownership.
Do you offer customizable invoices for merchants?
Yes. Merchants can create branded invoices with custom fields, payment terms, and company logos.
Can I use VMS services for a nonprofit organization?
Absolutely. We offer discounted rates and donation collection tools for qualifying nonprofits and religious organizations.
How can I protect my business from fraudulent transactions?
We provide fraud prevention tools like address verification, tokenization, and velocity checks to reduce risk.
What is tokenization and why is it important?
Tokenization replaces sensitive card data with a unique identifier, reducing exposure to data breaches and improving compliance.
Can VMS integrate with my restaurant's online ordering system?
Yes. We support integrations with most major restaurant POS and online ordering platforms.
Do merchants get access to marketing insights or customer trends?
Yes. Our reporting tools help identify spending patterns, top customers, and seasonal sales trends.
Can I use multiple terminals at one location?
Yes. Our systems support multi-terminal setups for restaurants, retail, and service businesses.
What do I need to apply for a business loan through VMS?
Basic documentation like a valid ID, business bank statements, and processing history are typically required.
Do agents receive assistance with social media marketing?
Yes. We provide graphics, post templates, and marketing scripts to help you build a presence online.
Is there a group chat or community for new agents?
Yes. Our team chat groups are active, supportive, and a great place to learn, celebrate wins, and ask for help.
What is the most common reason a deal gets delayed?
Missing paperwork or incomplete statements. We provide checklists and coaching to avoid these issues.
What is the difference between a payment gateway and a virtual terminal?
A payment gateway connects your website to a processor, while a virtual terminal allows you to key in transactions manually from any device.
How long does a chargeback resolution usually take?
Chargeback cases typically resolve in 30 to 90 days, depending on the card issuer and documentation provided.
What’s the difference between dual pricing and surcharge?
Dual pricing shows separate cash and card prices. Surcharging adds a fee to card transactions only. Both must follow legal guidelines.
Do you support B2B Level 2 and Level 3 processing?
Yes. We support Level 2 and Level 3 processing to help B2B merchants lower interchange rates with enhanced data entry.
What’s the fastest way to get a merchant approved?
Provide complete documentation upfront—business license, voided check, and processing statement—to avoid delays.
Do agents earn residuals on gift card and loyalty programs?
Yes. Agents may earn additional income on add-on services like gift card programs, based on your compensation tier.
Can merchants split payments between cash and card?
Yes. Our POS systems allow split payments and partial transactions for greater flexibility at checkout.
Can I track how much each sales agent on my team is earning?
Yes. Our team management tools allow leaders to view production, commissions, and override breakdowns.
What if a merchant wants to pause service temporarily?
We offer seasonal pause options for businesses that close during off-seasons. Speak to support to enable this.
Can I use VMS for an online-only store?
Yes. We offer eCommerce solutions, shopping cart plugins, and online invoicing with full payment gateway support.
Do you support cryptocurrency payments?
Currently, we do not process cryptocurrency transactions directly. However, we are exploring secure integrations in the future.
What’s included in the new agent welcome kit?
The welcome kit includes onboarding materials, scripts, lead forms, sample statements, and access to your team portal.
How can I make my onboarding process smoother?
Attend your orientation Zoom, join the chat, complete the checklist, and schedule a check-in with your team leader.
Can I switch processors mid-month?
Yes. We can set your new system to start processing immediately without waiting for a full billing cycle.
What’s the average timeline for hardware delivery?
Most POS and terminals are delivered within 3 to 5 business days after approval and onboarding are complete.
Do I get access to past training recordings?
Yes. All major trainings are recorded and stored in the team library for on-demand access.
How often is pricing reviewed?
Pricing is reviewed annually, but custom pricing requests can be submitted at any time based on volume and growth.
What if a merchant has bad credit?
We work with many businesses regardless of credit score and have underwriting options based on processing volume instead.
Can I use my VMS terminal at events or trade shows?
Yes. Mobile and wireless terminals are perfect for temporary setups, pop-ups, and off-site selling.
What industries typically qualify for the best rates?
Retail, restaurants, and low-risk B2C businesses tend to qualify for our most competitive pricing tiers.
Is live demo support available for new merchants?
Yes. We offer live walkthroughs of POS systems, virtual terminals, and setup for new clients.
Can I use multiple bank accounts with VMS?
Merchants may assign different settlement accounts per location or product line upon request.
What’s the biggest mistake new agents make?
Overthinking instead of taking action. Our training is simple—reach out, follow up, and stay consistent.
Do you offer solutions for medical or dental offices?
Yes. We support recurring billing, co-pay processing, and integrations with industry-specific tools.
Can I brand my terminal screen with my business logo?
Yes. Most devices support custom branding, splash screens, and receipt logo uploads.
Is there a minimum processing volume required?
No. We work with small and startup businesses, with pricing designed around your current volume.
How do I become a certified recruiter for VMS?
Top agents can train to become recruiters by attending our leadership calls and meeting performance criteria.
Are there roles for people who only want to refer deals?
Yes. We have affiliate and referral partner programs for those who want to earn without selling full-time.
Do you work with international agents?
Currently, we support U.S.-based businesses. However, international agents may support remote recruiting or sales.
Can I get merchant referrals from my friends and family?
Yes! Warm referrals are often the easiest way to start. We’ll show you how to approach them the right way.
Do you support restaurants with handheld order entry?
Yes. We offer handheld POS units ideal for tableside service, patio seating, and mobile ordering.
What types of businesses is Clover POS best suited for?
Clover POS is ideal for restaurants, retail stores, salons, service providers, and any business that needs fast, flexible, and customizable payment and business management solutions.
Can Clover POS handle table service and quick service setups?
Yes, Clover POS offers specialized modes for both table service and quick service restaurants, allowing staff to manage orders efficiently and reduce wait times.
Does Clover POS work with multiple employee logins?
Yes, Clover POS supports individual employee logins with role-based permissions, helping you track staff activity and manage access levels securely.
Can Clover POS be used for inventory management?
Absolutely. Clover POS comes with built-in inventory management tools that let you track stock, manage variants, set low-stock alerts, and update items in real time.
Does Clover POS support curbside pickup and delivery?
Yes, Clover POS allows you to manage orders for in-store pickup, curbside, or delivery, and can integrate with third-party delivery platforms.
Can Clover POS integrate with third-party apps?
Yes. Clover POS features a robust App Market with hundreds of apps for accounting, marketing, time tracking, loyalty, and more.
Is Clover POS compatible with barcode scanners and receipt printers?
Yes. Clover POS works with a variety of hardware accessories including barcode scanners, cash drawers, and receipt/kitchen printers.
Does Clover POS include customer engagement tools?
Yes, Clover POS includes tools for collecting customer feedback, launching marketing campaigns, and offering loyalty rewards.
How mobile is the Clover POS system?
Clover offers portable options like Clover Go and Clover Flex, allowing businesses to accept payments anywhere inside or outside the store.
Does Clover POS support recurring billing?
Yes, Clover POS supports recurring payments and subscriptions through its built-in tools or third-party apps in the Clover App Market.
Can I customize the layout of my Clover POS interface?
Yes. Clover POS lets you rearrange buttons, organize menu items, and design screen flows based on your business needs.
How secure is Clover POS for handling transactions?
Clover POS is PCI DSS compliant and uses encryption, tokenization, and advanced fraud protection tools to keep transactions secure.
What types of payments does Clover POS accept?
Clover POS accepts all major credit/debit cards, contactless payments, mobile wallets, gift cards, and even cash or checks.
Can Clover POS work offline during internet outages?
Yes. Clover POS can operate in offline mode, storing transactions securely until internet connectivity is restored.
Does Clover POS offer real-time reporting?
Yes, Clover POS provides real-time sales, employee, and inventory reports accessible via the dashboard or mobile app.
Is Clover POS cloud-based?
Yes, Clover POS is cloud-based, allowing you to access reports and manage your business from anywhere.
Does Clover POS have a loyalty program?
Yes. Clover POS includes built-in loyalty tools or can integrate with third-party loyalty apps to reward repeat customers.
Can I use Clover POS with multiple locations?
Yes. Clover POS allows centralized management of multiple business locations under one account.
How fast is the setup process for Clover POS?
Most Clover POS systems can be set up and activated within 30 minutes with easy onboarding support.
Can Clover POS generate digital receipts?
Yes, Clover POS lets customers choose between printed or digital receipts sent by text or email.
Does Clover POS work for eCommerce?
Yes. Clover POS can integrate with eCommerce platforms and online ordering systems to unify your in-store and online sales.
Are software updates for Clover POS automatic?
Yes. Software updates for Clover POS are automatic and designed to install without disrupting your workflow.
Can I process refunds and exchanges through Clover POS?
Yes. Clover POS makes it easy to issue refunds, exchanges, or store credit directly from the terminal.
Does Clover POS support gift card programs?
Yes, Clover POS supports both physical and digital gift card programs, which can be branded and tracked in the dashboard.
What hardware comes with a typical Clover POS setup?
Depending on the system, Clover POS kits include terminals, printers, cash drawers, and optional accessories like scales or scanners.
What types of financing programs does VMS Business Lending Network offer?
VMS Business Lending Network provides a diverse range of financing options, including Merchant Cash Advances, SBA Loans, Equipment Financing, Business Lines of Credit, Peer-to-Peer Lending, Invoice Factoring, Purchase Order Financing, and more.
Is there a fee to join VMS Business Lending Network?
VMS Business Lending Network offers a Basic plan that is free to use. There are also Professional and Enterprise plans available at $99.99 and $1,000 respectively, each offering additional features and support.
How does VMS Business Lending Network protect my clients' credit profiles?
VMS Business Lending Network utilizes a proprietary platform to process each file, ensuring that clients' credit is preserved by only submitting to lenders that match their current needs.
Who retains control over client communications?
As an agent, you maintain control over all communications and renewal activities with your clients. VMS Business Lending Network account managers assist on the back-end, allowing you to focus on front-end interactions.
Does VMS Business Lending Network sell directly to the public?
No, VMS Business Lending Network exclusively supports brokers, agents, and B2B enterprises. If a merchant contacts them directly, they are referred to a qualifying enterprise broker within the network.
Can VMS Business Lending Network assist in closing deals?
Yes, account managers at VMS Business Lending Network are trained to assist with closing sales when necessary, working with you to develop strategies for efficient funding.
How are commissions paid out?
Commissions are passed through to you in real-time via ACH as soon as they are received. If you participate in the same-day commissions program, funds are sent upon confirmation from the lender that the file is funded.
Will I be notified about client renewal opportunities?
Yes, VMS Business Lending Network notifies you via email and telephone when a customer is eligible for renewal, ensuring you stay informed throughout the process.
How much commission can I earn?
Commission rates vary by program. For example, a Merchant Cash Advance program may pay up to 12%, while an SBA loan may offer up to 3%. You'll be informed of potential commissions and buy rates during the funding process.
How do I submit files to VMS Business Lending Network?
You can submit files via email or use the submission portal available on their website.
What is the process after submitting an application?
Once submitted, your file is reviewed, processed through VMS Business Lending Network’s platform, and matched with suitable lenders. Offers are then communicated to you in real-time.
Does VMS Business Lending Network provide support during underwriting?
Yes, dedicated account managers oversee each file through the underwriting process, proactively addressing potential issues to ensure smooth funding.
Are there any tools to help me manage my submissions?
VMS Business Lending Network offers a streamlined process with a single submission point, reducing the need for multiple applications and simplifying file management.
Can I access VMS Business Lending Network services outside of regular business hours?
Yes, account managers are available via phone, email, fax, and other means, providing support beyond standard business hours to accommodate your needs.
What makes VMS Business Lending Network different from other funding platforms?
VMS Business Lending Network combines a vast network of over 2,500 lending programs with dedicated back-office support, allowing agents to focus on client relationships while they handle the processing and underwriting.
Is there a limit to the number of submissions I can make?
No, VMS Business Lending Network allows unlimited submissions, enabling you to scale your operations without restrictions.
How does VMS Business Lending Network ensure competitive offers for my clients?
By leveraging relationships with over 150 lenders and processing through their proprietary platform, VMS Business Lending Network ensures clients receive the best possible product matches.
Can VMS Business Lending Network help with hard-to-place clients?
Yes, if a client's needs aren't met by existing programs, VMS Business Lending Network specialists will seek out and onboard new sources to accommodate those requirements.
What is the Agent Co-Op program?
The Agent Co-Op is a feature included in certain subscription plans, offering collaborative opportunities and shared resources among agents within the network.
Does VMS Business Lending Network offer training or onboarding support?
While specific training programs aren't detailed, account managers work closely with agents to develop strategies and assist throughout the funding process.
How does VMS Business Lending Network handle client renewals?
They monitor files for renewal opportunities and notify you when a client is eligible, ensuring you can take timely action.
Are there any technology tools provided to agents?
VMS Business Lending Network offers a submission portal and proprietary processing platform to streamline applications and match clients with suitable lenders.
What types of businesses can benefit from VMS Business Lending Network?
VMS Business Lending Network serves a wide range of business professionals, including business consultants, CPAs, finance brokers, and more, who have clients in need of financing.
How does VMS Business Lending Network support brokers?
By handling back-end operations such as processing and underwriting, VMS Business Lending Network allows brokers to focus on client acquisition and relationship management.
Is there a dedicated account manager for each agent?
Yes, each agent is assigned a dedicated account manager to assist throughout the funding process.
What is the turnaround time for funding?
While specific timelines can vary, VMS Business Lending Network’s streamlined process and dedicated support aim to expedite funding decisions and disbursements.
Can VMS Business Lending Network assist with equipment leasing?
Yes, they offer equipment finance and leasing options, providing clients with access to necessary equipment without significant upfront costs.
How does VMS Business Lending Network handle client data and privacy?
VMS Business Lending Network adheres to strict privacy policies, ensuring that client information is protected and used solely for the purpose of securing financing.
Are there any marketing resources available for agents?
While not explicitly detailed, VMS Business Lending Network’s support structure implies assistance in developing strategies, which may include marketing support.
How can I contact VMS Business Lending Network for support?
You can reach VMS Business Lending Network via phone, email, fax, or through the contact form on their website.
What is your policy on undercutting another agent's deal?
We prioritize fairness. Duplicate submissions are flagged, and leadership steps in to resolve territory or prospect disputes.
How do I explain residual income to a new agent?
Residuals are monthly commissions from active merchants. Each time they process, you earn—passively.
Can a merchant request statements to be mailed instead of emailed?
Yes. While digital delivery is default, printed statements can be requested through your account manager.
Is there a processing solution for businesses without internet access?
Yes. We offer dial-up and cellular-connected terminals for businesses in remote areas or temporary setups.
Can I manage tipping options on my terminal?
Absolutely. Tip prompts can be customized by amount, percentage, or disabled entirely.
Do you support signature capture for high-ticket items?
Yes. Signature capture is available on touchscreen terminals and mobile apps for compliance and proof of sale.
What is the process to update business ownership information?
Submit an ownership change form along with documentation. Our team will assist with account transfer.
Do you support seasonally closed businesses like ski resorts?
Yes. We offer seasonal billing and equipment reactivation for merchants who operate part of the year.
What are the benefits of reprogramming my existing terminal?
Reprogramming saves money, avoids equipment waste, and can speed up onboarding if your device is compatible.
How can I ensure PCI compliance annually?
We notify you of PCI deadlines and offer guided tools to complete your Self-Assessment Questionnaire (SAQ).
Can I offer installment payment options to customers?
Yes. Our financing partners allow qualified merchants to offer split payments or consumer financing plans.
Do I need to notify you when I open a second location?
Yes. Each location must be added for underwriting and settlement tracking. We’ll walk you through it.
Do you offer recurring payout options for affiliate marketers?
Yes. Affiliates earn residuals monthly, and some programs offer weekly upfront bonuses as well.
Can I monitor agent activity if I’m building a team?
Yes. Team leaders receive access to override reports, performance dashboards, and commission splits.
What should I do if my customer accidentally pays twice?
Refunds can be issued instantly through your portal or POS. You can also request support assistance.
Can I send quotes or proposals through the system?
Yes. Some merchant portals allow pre-authorized quotes that convert into invoices once approved.
What kind of support do I receive if I manage a remote team?
Remote teams have access to shared resources, group chat threads, and performance tracking tools.
Can I change my deposit account after setup?
Yes. Submit a change form with a voided check or bank letter, and we’ll update your deposit info securely.
Do you help agents build lead lists?
Yes. We provide prospecting tips, tools, and scripts. Paid list services may also be available via referral.
Are there any benefits for veterans or minority-owned businesses?
We proudly offer rate discounts and marketing support to certified veteran, women-, and minority-owned businesses.
What happens if a merchant misses their PCI deadline?
They may incur a non-compliance fee. Our team proactively reminds merchants to complete their PCI survey.
Can I fund a startup using merchant cash advances?
Yes. If your business processes consistently, you may qualify for a merchant advance to cover growth or startup costs.
Do I earn on clients who add services months later?
Yes. As long as the client is under your code, any upsells or upgrades increase your monthly residuals.
What happens if I forget my merchant login credentials?
Click “Forgot Password” on the login page or contact support to reset access securely.
How do I add a new product to my POS system?
Log into your POS admin panel and navigate to your inventory or catalog section. We provide how-to guides if needed.
Is ACH funding available for high-dollar transactions?
Yes. ACH is available for large transfers and typically processes within 1–3 business days.
Do you offer branding support for agents with websites?
Yes. We offer agent site templates, co-branded PDFs, and marketing content to help agents present professionally.
Can I import customer data into the POS system?
Yes. We support CSV imports of customer lists for loyalty programs, marketing, and reporting.
What should I do if my terminal is stolen or lost?
Report it immediately to support. We’ll deactivate the device and arrange for a secure replacement.
Do you have POS solutions for bilingual staff or customers?
Yes. Many of our POS systems offer multi-language display options for ease of use.
Can I export transaction data directly into my tax software?
Yes. Our reporting tools support Excel and QuickBooks-compatible exports for smooth tax filing.
Are residuals inheritable if something happens to me?
Yes. Residuals can be passed to a spouse, family member, or legal entity upon request and documentation.
What’s the best way to approach a skeptical business owner?
Lead with questions, show a recent success story, and offer a free analysis with no obligation.
What distinguishes VMS High Risk from other payment processors?
VMS High Risk specializes in providing tailored payment solutions for high-risk merchants, leveraging partnerships with over 35 banks to ensure seamless processing across various industries.
How does VMS High Risk support businesses labeled as high-risk?
VMS High Risk offers customized underwriting, diversified processing options, and expert guidance to navigate the challenges associated with high-risk merchant accounts.
Can VMS High Risk assist with businesses in emerging markets?
Absolutely. VMS High Risk embraces innovative and emerging industries, providing them with the necessary tools and support to thrive in the payment processing landscape.
Does VMS High Risk offer solutions for international merchants?
Yes, VMS High Risk provides payment processing services that cater to international merchants, ensuring compliance and efficiency across borders.
What types of businesses are considered high-risk by VMS High Risk?
Industries such as nutraceuticals, adult entertainment, travel, and e-commerce with high chargeback ratios are typically categorized as high-risk by VMS High Risk.
What payment gateways does VMS High Risk integrate with?
VMS High Risk supports a variety of payment gateways, including Authorize.net, NMI, and USAePay, to provide flexible and secure transaction processing.
Does VMS High Risk provide point-of-sale (POS) systems?
Yes, VMS High Risk offers advanced POS systems designed to streamline operations and enhance customer experiences for high-risk merchants.
Can VMS High Risk assist with subscription and recurring billing?
Certainly. VMS High Risk provides solutions for automated billing and recurring payments, ideal for businesses with subscription-based models.
How does VMS High Risk ensure PCI compliance?
VMS High Risk partners with PCI compliance providers to guide merchants through data security protocols, ensuring transactions are secure and regulations are met.
Does VMS High Risk offer mobile payment solutions?
Yes, VMS High Risk provides mobile processing solutions that turn smartphones or tablets into credit card terminals, facilitating transactions on the go.
What are VMS High Risk's customer support hours?
VMS High Risk offers support from 7am to 6pm PT, with dedicated team members available after hours to assist with any urgent needs.
How can I contact VMS High Risk for support?
You can reach VMS High Risk at (800) 531-8575 or via email at support@valuedmerchants.com for assistance with your merchant account.
Does VMS High Risk provide training for its systems?
Yes, VMS High Risk offers comprehensive training to ensure merchants can effectively utilize their payment processing systems and tools.
Can VMS High Risk assist with chargeback disputes?
Absolutely. VMS High Risk provides support in managing and disputing chargebacks, helping merchants protect their revenue.
Is there an online portal to access transaction data with VMS High Risk?
Yes, VMS High Risk offers an online portal where merchants can view transactions, batches, deposits, and manage chargeback disputes.
How do I apply for a merchant account with VMS High Risk?
To apply, fill out the high risk application on our library, and a team member will contact you within 24 hours to guide you through the process.
What is the typical approval time for a merchant account?
Once all supporting documents are received, the approval process generally takes 24-72 hours, depending on the business type and size.
Can I get approved if my website isn't ready yet?
Yes, VMS High Risk can provide conditional approval as long as the website displays all products or services, even if it's not publicly accessible.
Are there any industries VMS High Risk does not support?
VMS High Risk evaluates each business individually but may not support industries that do not meet federal guidelines or have prohibited products.
Does VMS High Risk require a credit check for approval?
A credit check may be part of the underwriting process to assess the risk and determine appropriate processing solutions for the merchant.
Do I need to purchase new equipment to work with VMS High Risk?
In some cases, VMS High Risk can provide the necessary equipment at little or no charge. We also offer a variety of options to purchase or finance.
Can VMS High Risk integrate with my existing POS system?
VMS High Risk supports integration with various POS systems; however, compatibility depends on the specific system and its openness to third-party processors.
What types of credit card terminals does VMS High Risk support?
VMS High Risk supports terminals from manufacturers like Valor, Dejavoo, Ingenico, PAX, and Verifone, among others.
Does VMS High Risk offer virtual terminals for phone orders?
Yes, VMS High Risk provides virtual terminals that allow merchants to process payments securely over the phone.
Can I accept digital wallets like Apple Pay with VMS High Risk?
Absolutely. VMS High Risk enables merchants to accept various digital wallets, including Apple Pay and Google Wallet.
How quickly will I receive my deposits from VMS High Risk?
Depending on your merchant category, VMS High Risk offers same-day or next-day deposits from the time your batch is closed.
Does VMS High Risk offer merchant financing options?
Yes, through strategic partners, VMS High Risk can facilitate certain financing requests for merchants.
Are there any hidden fees with VMS High Risk's services?
VMS High Risk prides itself on transparency, ensuring merchants are fully informed about any fees associated with their services.
Can VMS High Risk help reduce my current processing fees?
Yes, VMS High Risk offers industry leading rates & fees for high risk merchants.
Does VMS High Risk offer zero-fee credit card processing?
Yes, VMS High Risk provides programs that allow businesses to eliminate up to 100% of their credit card processing fees.
What is Flexxbuy?
Flexxbuy is a customer financing platform that allows businesses to offer financing through one application submitted to multiple lenders, increasing the chance of approval.
How does the Flexxbuy application process work?
Customers complete a single online form, which is submitted to a network of lenders. Approvals are often given in seconds, and funding may occur within 24 hours.
Is there a credit check involved when applying through Flexxbuy?
Yes, but only a soft credit pull is performed during pre-qualification, which does not affect the applicant’s credit score.
What types of businesses can use Flexxbuy?
Flexxbuy supports a wide range of businesses including retail, healthcare, education, home improvement, professional services, and more.
What loan amounts and terms are available?
Loan amounts range from a few hundred dollars up to $100,000, with terms extending up to 144 months depending on the lender and applicant profile.
Does Flexxbuy work with customers who have bad credit?
Yes, Flexxbuy includes subprime and no-credit-check programs like FlexxALL for businesses that qualify, helping customers with lower credit scores.
What is FlexxALL?
FlexxALL is a guaranteed approval program for businesses that meet certain qualifications, ensuring all customers are approved regardless of credit score.
How quickly can a business get set up with Flexxbuy?
Businesses can typically begin offering financing within 1-2 business days after completing a simple onboarding process.
Are there setup fees?
Yes. For example, the Flexxbuy Navstars platform has a one-time setup fee of $299 for platform development.
What is the Navstars platform?
Navstars is Flexxbuy’s main platform that offers a branded loan application, CRM access, and submission to multiple lenders through a single form.
Can I track customer loan status?
Yes. Flexxbuy provides a CRM dashboard where businesses can track application status, lender responses, and funding updates in real time.
What support is available to merchants?
Flexxbuy offers onboarding, training, and live support as well as access to a robust client resource center.
Are there monthly fees?
Yes. For example, the Byzly platform has a $99 monthly fee, though this may be waived under certain promotions.
What is the Byzly platform?
Byzly is a transaction hub offering credit card payments, digital wallets, and "Buy Now, Pay Later" features integrated with Flexxbuy financing.
Can Flexxbuy be embedded into a website?
Yes. Each business receives a co-branded URL that can be integrated into their website or shared via email or social media.
Which industries does Flexxbuy serve?
Flexxbuy works with retail, home improvement, education, medical, dental, veterinary, travel, and dozens of other industries.
Are promotional rates like 0% financing available?
Yes. Some lenders in the Flexxbuy network offer promotional financing options like 0% interest for qualified applicants.
What happens if a customer is declined?
Flexxbuy may offer alternative financing options and works to re-engage customers with different programs when possible.
What is FlexxFinancing?
FlexxFinancing is a lease-purchase option for subprime customers that doesn’t require a credit check, ideal for specific industries and product types.
Are Flexxbuy services available nationwide?
Yes. Flexxbuy’s platforms and lenders are available to businesses and consumers in all 50 U.S. states.
What is Credit Select Plus?
Credit Select Plus is Flexxbuy’s main multi-lender program that allows applicants to be prequalified across multiple lenders with one application.
How are funds delivered?
Depending on the lender, funds may be deposited directly to the customer or to the merchant after loan approval.
How long do decisions take?
Most applications receive instant decisions, and funding can occur in 1 to 7 days depending on the lender.
Do you provide marketing tools?
Yes. Flexxbuy provides banners, loan buttons, flyers, and web integrations to help businesses promote financing to customers.
Can businesses customize their financing offer?
Yes. Flexxbuy allows businesses to tailor their financing options and choose programs that fit their customer base and sales goals.
What is Flexxbuy Capital for Businesses?
Flexxbuy Capital is a working capital and business funding program that helps businesses grow and cover expenses.
Are there cancellation fees?
No. Flexxbuy does not require long-term contracts or impose cancellation fees.
How is customer support handled?
Support is available by phone and email, and businesses also have access to training, onboarding, and CRM resources.
How does a customer accept an offer?
Once approved, the customer selects their preferred loan offer, completes the lender’s documentation, and receives funds.
Are there tools to calculate loan payments?
Yes. Flexxbuy offers calculators for monthly payments, affordability, profitability, and loan term comparisons.
What types of businesses can benefit from HotSaucePOS?
HotSaucePOS is tailored for hospitality businesses, including full-service restaurants, bars, and nightclubs, providing specialized solutions to meet their unique operational needs.
Does HotSaucePOS support inclusive tax pricing?
Yes, HotSaucePOS offers inclusive tax options, allowing item prices to include required taxes, simplifying pricing for both staff and customers.
Can HotSaucePOS handle delivery and curbside pickup orders?
Absolutely, HotSaucePOS integrates features like delivery, curbside pickup, and order-in-advance, streamlining service for various order types.
Is HotSaucePOS compatible with online ordering systems?
Yes, HotSaucePOS offers online ordering solutions that integrate seamlessly with existing POS terminals, enhancing order management efficiency.
Does HotSaucePOS offer smart tax configurations?
Indeed, HotSaucePOS includes smart tax features, enabling businesses to configure tax settings that align with their specific requirements.
Where can I purchase thermal paper rolls compatible with HotSaucePOS?
You can buy thermal paper rolls and other supplies directly from the HotSaucePOS online store at store.hotsaucepos.com.
Does HotSaucePOS provide manager cards for system access?
Yes, HotSaucePOS offers manager cards in packs of 15, available for purchase through their online store.
Are printer ribbons for HotSaucePOS printers available for purchase?
Certainly, HotSaucePOS sells ERC 30/34/38 printer ribbons in boxes of six through their online store.
Can I order bond paper rolls for my HotSaucePOS system?
Yes, HotSaucePOS offers 3″ x 150′ 1-ply white bond paper rolls in packs of 50 via their online store.
Does HotSaucePOS sell carbonless paper rolls?
Indeed, HotSaucePOS provides 3″ x 90′ 2-ply carbonless paper rolls (white/canary) in packs of 50 through their online store.
How can I contact HotSaucePOS support?
You can reach HotSaucePOS support by calling 678.325.5300 and selecting option #2, or by emailing support@hotsaucepos.com.
Does HotSaucePOS offer one-time support services?
Yes, HotSaucePOS provides a one-time support option, which can be purchased for $150 through their online store.
What is the return policy for HotSaucePOS products?
HotSaucePOS accepts returns or exchanges of products in their original packaging within 30 days of the invoice date, subject to a 15% restocking fee unless the return is due to their error.
How does HotSaucePOS handle shipping for orders?
HotSaucePOS ships orders within 48 hours, Monday through Friday, using carriers like USPS, UPS, FedEx, and DHL. Shipping rates are $50 per terminal.
Can I track my HotSaucePOS order shipment?
Yes, if a tracking number is provided by the shipping carrier, HotSaucePOS will update your order with the tracking information.
What is HotSaucePOS's policy on gift card returns?
HotSaucePOS does not accept returns or provide refunds for gift cards, and they are not redeemable for cash or replaceable if lost or stolen.
Are software products from HotSaucePOS returnable?
If you purchased a software product separately and paid a subscription fee, you may return it in its original, sealed package within 30 days of the invoice date for a refund or credit, provided you do not agree to the license terms.
Does HotSaucePOS charge for TID changes?
Yes, HotSaucePOS charges $695 for a TID (Terminal ID) change, which can be purchased through their online store.
What is HotSaucePOS's policy on back-ordered items?
If an item is on back order, HotSaucePOS will ship the in-stock items immediately and send the back-ordered items once they become available, without additional shipping charges.
How can I initiate a return with HotSaucePOS?
To initiate a return, contact HotSaucePOS at 678.325.5300 or support@hotsaucepos.com. Authorized returns must include the product and all accessories in the original packaging, along with all documentation, and be received within 10 days of obtaining authorization.
Does HotSaucePOS integrate with existing POS terminals?
Yes, HotSaucePOS's online ordering system is fully integrated with existing POS terminals, enhancing service efficiency.
Can HotSaucePOS handle order-in-advance features?
Absolutely, HotSaucePOS includes order-in-advance capabilities, allowing customers to place orders ahead of time.
Is HotSaucePOS suitable for nightclubs?
Yes, HotSaucePOS has been serving nightclubs since 1998, offering tailored solutions for their unique operational needs.
Does HotSaucePOS support smart tax configurations?
Indeed, HotSaucePOS includes smart tax features, enabling businesses to configure tax settings that align with their specific requirements.
Can HotSaucePOS manage curbside pickup orders?
Yes, HotSaucePOS integrates curbside pickup features, streamlining the process for both staff and customers.
How long has HotSaucePOS been in the POS industry?
HotSaucePOS has been a leading software provider for hospitality applications since 1998.
Does HotSaucePOS offer a customer portal?
Yes, HotSaucePOS provides a customer portal for managing various aspects of your account and services.
Are there certified resellers for HotSaucePOS?
HotSaucePOS systems are sold exclusively through certified resellers. If you have one, continue working with them for the best service.
Where can I find HotSaucePOS's privacy policy?
HotSaucePOS's privacy policy is available on their online ordering site at onlineorder.hotsaucepos.com/privacy-policy.
What is the Biller Genie Virtual Terminal and how do I use it?
The Virtual Terminal allows you to process credit/debit card transactions independently of an invoice. You can access it via the Add-ons menu or through a customer's profile. Simply enter the required customer and payment details to process a transaction.
How can I set up recurring billing for my customers in Biller Genie?
Navigate to the customer's profile, click on "Create Payment Schedule," and define the billing frequency, amount, and start date. This automates the billing process for that customer.
Can I customize the email templates sent to customers?
Yes, Biller Genie allows you to customize email templates for invoices and reminders through the Invoice Messenger feature.
How do I enable or disable technology fees for specific customers in Biller Genie?
Go to the customer's profile, select "Advanced Options," and toggle the technology fee setting as desired.
Is it possible to send paper mail reminders to customers?
Yes, Biller Genie offers a Paper Mail feature that sends physical invoice reminders to customers.
How do I integrate Biller Genie with QuickBooks Online?
During onboarding, connect your QuickBooks Online account and follow the prompts to enable synchronization of invoice and payment data.
What is Automatic Batch Reconciliation (ABR)?
ABR matches processed payments with corresponding invoices in your accounting software, minimizing manual data entry and errors.
Can I process ACH payments through Biller Genie?
Yes, Biller Genie supports ACH transactions through supported gateways.
How do I set up late fees for overdue invoices?
Go to the Late Fees section in settings, then define your fee, grace period, and application frequency.
Is there a way to waive late fees for a specific invoice?
Yes, late fees can be manually waived from the invoice details screen.
How can I invite customers to the Customer Portal?
From the customer's profile, select "Invite to Portal" to email them a setup link for account access.
Can customers set up Auto Pay for their invoices?
Yes, customers can enable Auto Pay through the Customer Portal by saving their payment method.
How do I process a check payment in Biller Genie?
Use Mobile Check Capture to take a picture of the check or enter the check details manually.
What is the Invoice Messenger feature?
Invoice Messenger automates invoice reminders and notifications to help ensure timely payments.
Can I customize reminder schedules for individual customers?
Yes, reminder settings can be adjusted per customer profile in the "Advanced Options" section.
How do I export invoice data to PDF?
Open the invoice and click "Export to PDF" to download a printable version.
Is there a way to bulk send invoices to customers?
Yes, select multiple invoices and use the "Send Invoices" feature to email them in bulk.
How can I manage items or services in Biller Genie?
Use the "Items" tab to add, edit, or remove service/product entries from your catalog.
What is the purpose of the Dashboard in Biller Genie?
The Dashboard gives you an overview of invoice statuses, payments, and recent activity.
Can I set global defaults for new customers?
Yes, in your account settings, you can define global preferences that apply to all new customers.
How do I record deposits in QuickBooks Desktop?
Use the "Record Deposits" option in QuickBooks after syncing payments from Biller Genie.
Is there a feature to manage parent and sub-customers?
Yes, Biller Genie supports parent/sub-customer hierarchies for better account management.
How can I detach a transaction from an invoice?
Go to the transaction details and choose "Detach" to reassign the payment later.
What reports are available in Biller Genie?
Reports include All Transactions, Reminders History, Feature Usage, and more for performance tracking.
Can I process international payments?
Yes, provided your payment gateway is configured to handle international transactions.
How do I set up PayPal as a payment option?
Enable the PayPal integration in the Payment Settings and follow the guided setup.
Is there a way to test transactions without processing real payments?
Yes, you can simulate transactions using the Virtual Terminal in test mode.
How do I uninstall the RDC (Remote Deposit Capture) drivers?
Access the RDC tool settings and follow the instructions to safely uninstall drivers as needed.
Can I request new features or enhancements?
Yes, you can submit feedback and feature requests through the Help Center or support portal.
What is the process for setting up paper mail reminders?
Enable Paper Mail under settings, customize your reminder template, and define the mailing schedule.
Can I record video walkthroughs for my clients?
Yes. You’re welcome to create client-specific walkthroughs using our branding and guidelines.
What’s the difference between flat rate and interchange-plus pricing?
Flat rate is one fixed percentage per transaction. Interchange-plus itemizes card network costs plus markup for transparency.
Do you provide training on consultative selling?
Yes. Our live and recorded trainings teach how to uncover pain points and offer custom-fit solutions.
How can I ensure compliance when selling in regulated industries?
We provide guidance on industry restrictions and tools to help you navigate underwriting requirements.
What are the most common processing myths?
Many merchants believe all processors have the same rates or switching is a hassle—neither is true with VMS.
Can I automate rent or subscription billing for my tenants/customers?
Yes. Recurring billing tools are perfect for landlords, gyms, and subscription services.
Do I need to notify my current processor before switching?
Not immediately. Let us review your statement first—we can advise you on timing and cancellation policies.
Can I embed payment forms directly on my website?
Yes. Our hosted forms and API allow for secure embedded payments without redirecting the user.
Do you provide scripts for in-person prospecting?
Yes. Our agent library includes street-ready conversation starters and business engagement strategies.
What is SkyTab POS?
SkyTab POS is an all-in-one restaurant platform that combines point-of-sale software and hardware to help manage every aspect of your business, from front-of-house operations to back-office management.
What types of businesses can use SkyTab POS?
SkyTab POS is designed primarily for restaurants, bars, cafes, and food trucks, but it is flexible enough for many service-oriented businesses.
Does SkyTab POS support contactless and mobile payments?
Yes, SkyTab supports EMV chip cards, contactless tap-to-pay, and mobile wallets such as Apple Pay and Google Pay.
Can SkyTab POS integrate with third-party software and delivery platforms?
Yes, SkyTab integrates with various third-party applications including online ordering platforms, delivery services, and accounting tools.
How does SkyTab Kitchen Display System (KDS) improve kitchen operations?
SkyTab KDS streamlines order prep with digital tickets, timers, alerts, and routing to help kitchen staff fulfill orders quickly and accurately.
What is the Lighthouse Business Management System?
Lighthouse is SkyTab’s cloud-based management tool that allows business owners to control operations, view reports, manage employees, and more.
Can I customize the branding on SkyTab receipts and screens?
Yes, logos and branding can be customized through the Lighthouse system for receipts and SkyTab devices.
Does SkyTab offer online ordering capabilities?
Yes, SkyTab includes a built-in online ordering system that integrates directly with your POS to avoid third-party fees.
How does SkyTab handle offline payments?
SkyTab POS supports offline mode to store transactions during outages and automatically processes them once reconnected to the internet.
What types of hardware are included with SkyTab POS?
SkyTab offers POS workstations, receipt printers, cash drawers, card readers, and mobile devices like SkyTab Air and Glass.
Is there a mobile app to monitor my business remotely?
Yes, the InCharge app provides real-time reporting and business insights on your mobile device.
Can I manage employee schedules and labor costs with SkyTab?
Yes, SkyTab includes labor management tools for scheduling, tracking hours, and managing payroll costs.
Does SkyTab support customer loyalty programs?
Yes, you can run loyalty and rewards programs using SkyTab’s built-in marketing tools.
How does SkyTab handle reservations and waitlists?
SkyTab offers integrated reservations and waitlist management with SMS notifications and real-time table availability.
What security measures are in place to protect sensitive data?
SkyTab uses encryption, tokenization, secure cloud servers, and PCI compliance to protect all sensitive information.
Can I use my existing Wi-Fi network with SkyTab Mobile?
Yes, SkyTab Mobile works on your existing Wi-Fi network as long as it is secure and stable.
Does SkyTab Mobile have a built-in printer?
Yes, SkyTab Mobile includes a built-in thermal receipt printer for on-the-go payment processing.
How do I update my menu on SkyTab?
Menus can be updated anytime via the Lighthouse portal or SkyTab Dashboard, then published instantly to your devices.
Can I pause online ordering temporarily?
Yes, you can pause online ordering in real-time using the toggle switch inside the SkyTab Dashboard.
Does SkyTab offer a website builder?
Yes, SkyTab includes a free AI-powered website builder tailored for restaurants, complete with ordering and reservations.
How do I receive software updates on my SkyTab devices?
Updates are downloaded when devices are powered down, so it's best to turn them off nightly or weekly.
What types of payments can be accepted through SkyTab?
SkyTab supports EMV, swipe, tap-to-pay, Apple Pay, Google Pay, and other major credit and debit cards.
Can I collect customer feedback using SkyTab?
Yes, SkyTab Mobile includes real-time customer satisfaction surveys and alerts managers to negative responses immediately.
Is there a cost to use SkyTab’s online ordering feature?
No, SkyTab Takeout is free—no setup, monthly, or per-order fees apply. Only standard processing fees are charged.
How do I handle pending transactions after an internet outage?
SkyTab automatically sends one transaction every two minutes after reconnecting until all queued payments are processed.
Can I use SkyTab Mobile outside of Wi-Fi range?
Yes, SkyTab Mobile supports 4G LTE, making it perfect for delivery, patio service, and outdoor events.
Does SkyTab Mobile support offline functionality?
No, SkyTab Mobile requires internet access to communicate with the POS system and cannot operate fully offline.
What type of paper does SkyTab Mobile use?
SkyTab Mobile uses 2 1/4" x 74' thermal paper rolls.
Can I increase the default tip amount on SkyTab?
Yes, default tip percentages can be changed through the Lighthouse dashboard settings.
How do I contact SkyTab support?
You can reach SkyTab support at 866.374.8865 or email Support@SkyTab.com for assistance.
What if a client asks for references before signing?
You can share testimonials, case studies, or invite them to speak with existing clients we’ve helped.
How can I keep track of multiple deals in progress?
Use our mobile CRM to track every lead, appointment, submitted app, and activation status.
Are there limits on how many agents I can recruit?
No. There are no caps on team size. Your overrides grow with the performance of your recruits.
Can I use a tablet instead of a traditional POS?
Yes. We support tablet-based POS systems that are affordable, portable, and fully functional.
Do you support businesses that operate seasonally across different states?
Yes. We can configure your account to follow your business, no matter where you set up each season.
Can I use one POS system to manage both retail and services?
Absolutely. Our systems are hybrid-ready and work across multiple revenue types.
Do you offer cash discounting for eCommerce stores?
Yes. Our online checkout pages can apply cash discounts automatically for debit or ACH payments.
Is there a benefit to joining as an early-stage agent?
Yes. Early agents get access to top training, stronger downline potential, and mentoring from leadership.
Do you support Canadian or international processing?
Our current focus is the U.S. market, but international solutions are under review. Stay tuned.
Can I work in both lead generation and sales?
Yes. Many agents start in lead gen, then expand into sales once they gain confidence and training.
What happens if a lead goes cold after a quote?
You’re encouraged to follow up 2–3 times. We also provide reactivation scripts to help reopen the conversation.
Do you support dropship or marketplace-style businesses?
Yes. We can support marketplace sellers and dropshippers with the right underwriting documentation.
Is there a way to test out POS features before ordering?
Yes. We offer live demos and video walkthroughs to help merchants preview functionality before choosing a system.
Can merchants get access to Google Reviews integrations?
Yes. Some of our packages include tools that invite customers to leave reviews after purchases via text or email.
What is the average time from signup to first payment processed?
Most merchants can begin accepting payments within 24–72 hours after submitting paperwork.
How are residuals taxed at the end of the year?
You’ll receive a 1099 form. Speak to a tax professional to explore deductions and income planning.
Do I have to use your CRM, or can I use my own?
You may use any CRM you like, but our built-in system ensures accurate tracking and payout alignment.
Do you offer rewards for top-performing agents?
Yes! We run contests, issue bonuses, and recognize achievements with awards, gifts, and leadership access.
Can agents from other processing companies join VMS?
Absolutely. Experienced agents often thrive here due to better support, commission structure, and flexibility.
What’s the difference between a referral partner and a lead generator?
Referral partners share contacts passively. Lead generators engage prospects more directly and consistently.
Do you have live chat support for agents?
Yes. Our team chat allows agents to get quick answers, share updates, and build momentum daily.
What is FieldPulse?
FieldPulse is a comprehensive field service management software that helps service businesses manage scheduling, dispatching, invoicing, customer communication, and more.
What types of businesses can benefit from FieldPulse?
FieldPulse is designed for contractors and service businesses like HVAC, plumbing, electrical, and more.
Can I access FieldPulse on mobile devices?
Yes, FieldPulse offers mobile apps for iOS and Android, enabling you to manage your business from anywhere.
Does FieldPulse offer CRM features?
Yes, FieldPulse includes customer relationship management tools to help you track client details and communication history.
How does FieldPulse handle scheduling?
FieldPulse provides drag-and-drop scheduling, real-time dispatching, and calendar views for efficient job management.
Can I send estimates and invoices through FieldPulse?
Yes, you can create, customize, and send estimates and invoices directly to customers from the platform.
What is the Pricebook feature?
The Pricebook lets you set standardized pricing for services and materials, ensuring consistent quotes and invoices.
Does FieldPulse support project management?
Yes, you can manage long-term projects with task tracking, timelines, and updates all in one place.
Can I track inventory in FieldPulse?
Yes, FieldPulse includes inventory management tools to monitor stock and track parts usage.
Does FieldPulse offer a customer portal?
Yes, customers can view job progress, approve quotes, and make payments through a self-service portal.
Can customers book appointments online?
Yes, FieldPulse includes a booking portal where customers can schedule appointments directly.
What integrations does FieldPulse support?
FieldPulse integrates with QuickBooks, Zapier, Xero, and more to streamline operations.
Does FieldPulse support GPS tracking?
Yes, you can view technician locations in real-time using FieldPulse’s GPS tracking features.
Can I manage recurring jobs?
Yes, FieldPulse supports recurring job scheduling for maintenance contracts and repeat services.
Can I customize workflows?
Yes, FieldPulse lets you tailor workflows to match your business process and job requirements.
Does FieldPulse provide reporting and analytics?
Yes, the platform includes dashboards and reports to track revenue, job progress, and team performance.
What is FieldPulse Financing?
FieldPulse Financing allows businesses to offer financing options to customers, helping close more deals.
Can I manage multiple company locations?
Yes, you can manage multiple business locations under one FieldPulse account.
Does FieldPulse include time tracking?
Yes, employees can clock in/out and record job time directly within the app.
Can I create custom forms?
Yes, FieldPulse allows you to design custom forms for inspections, checklists, and data collection.
Can I automate customer communication?
Yes, you can automate emails and SMS reminders for appointments, follow-ups, and more.
What can I do with the FieldPulse mobile app?
The mobile app lets you manage jobs, schedules, estimates, and payments from anywhere.
Does FieldPulse support fleet tracking?
Yes, FieldPulse integrates with third-party fleet tracking for vehicle oversight and route efficiency.
Can I manage equipment and assets?
Yes, you can log and track equipment used in jobs and link them to customer profiles.
Can I manage multiple customer sites?
Yes, you can link multiple service locations to a single customer profile for easy access and organization.
What are FieldPulse’s pricing options?
FieldPulse plans start at $99 per user per month with discounts for annual commitments.
How do I cancel my FieldPulse subscription?
You must email cancellations@fieldpulse.com at least 5 days before your billing cycle ends.
Can I export my data?
Yes, you can export your data at any time, including customer lists, invoices, and job records.
Can I submit feature requests to FieldPulse?
Yes, you can submit suggestions via support channels for future consideration.
Where can I find support or tutorials?
FieldPulse has a Help Center with guides, videos, and articles to assist you with setup and usage.
What is CrossCheck's Check Guarantee service?
Check Guarantee protects merchants by reimbursing them for approved checks that are returned unpaid, reducing financial risk from bounced checks.
How does Check Verification differ from Check Guarantee?
Check Verification reviews the legitimacy of a check at the point of sale but does not provide reimbursement. Check Guarantee includes both validation and financial protection.
What is Remote Deposit Capture (RDC)?
RDC allows businesses to scan checks and deposit them electronically, eliminating the need to visit a bank and speeding up funding.
Can I integrate CrossCheck with my POS system?
Yes, CrossCheck supports integration with most major POS systems and offers API access for custom setups.
What is the Multiple Check service?
Multiple Check lets customers write up to four checks to be deposited over time, making high-ticket purchases more manageable without using credit.
Which industries benefit most from CrossCheck?
Automotive, building supply, healthcare, furniture, and specialty retail are top industries that rely on CrossCheck’s payment solutions.
What is Plus Sales from CrossCheck?
Plus Sales is a backup approval program that recovers otherwise declined check sales, increasing total revenue for merchants.
How does Home Delivery service work?
Home Delivery allows merchants to verify and guarantee checks over the phone before delivering products or services to a customer’s home.
What is Stop Payment Protection?
Stop Payment Protection reimburses merchants for checks returned due to stop payment orders, safeguarding against intentional or accidental losses.
What is Check on Delivery (COD)?
COD enables merchants to get pre-authorization for checks before making deliveries, reducing payment risk in delivery-based businesses.
Do I need special equipment to use CrossCheck?
No, CrossCheck provides loaner equipment such as check imagers and scanners for merchants who need it.
What kind of customer support does CrossCheck offer?
CrossCheck provides 24/7 merchant support and technical assistance, including help with onboarding, hardware, and training.
Can CrossCheck reduce my back-office workload?
Yes. Services like RDC and electronic processing reduce manual handling and administrative effort, saving you time and labor.
What is ACH Pay-by-Link?
ACH Pay-by-Link lets merchants send secure payment links to customers, enabling guaranteed ACH transfers without needing physical checks.
How does CrossCheck help the automotive industry?
CrossCheck offers tailored programs like Check on Delivery and Multiple Check to meet the unique needs of auto repair and dealership businesses.
Are CrossCheck solutions good for small businesses?
Yes. CrossCheck's flexible programs help small businesses increase approvals and reduce payment-related losses without major overhead.
Can I use CrossCheck without visiting a bank?
Yes. Remote Deposit Capture allows you to deposit checks electronically, saving trips to the bank and speeding up cash flow.
Does CrossCheck offer a mobile solution?
Yes. CrossCheck offers mobile-compatible services like Pay-by-Link and RDC that allow you to accept and deposit checks remotely.
Is training available for new merchants?
Yes. CrossCheck provides training videos, printed materials, and live support to ensure merchants are comfortable using the service.
How can I contact CrossCheck for support?
You can call CrossCheck at 707-665-2100 or use the contact form on their website at www.cross-check.com/contact-us.
What is the difference between Hosted Checkout and Payment Component?
Hosted Checkout is a no-code solution hosted by NMI for secure payment processing, while Payment Component allows embedding custom forms with greater control over styling and user experience.
Can I customize the fields in my transaction reports?
Yes. You can create custom templates for your transaction reports by selecting specific fields and saving them in your account’s reporting configuration.
How does NMI handle duplicate transaction errors?
NMI checks for duplicate transactions within a configurable time window and allows override settings to control how these are flagged and handled.
What are the fees for exporting data from NMI?
External exports cost $0.50 per record or $500 minimum. Internal data transfers incur standard Customer Vault transaction fees.
How can I automate batch uploads using SFTP?
NMI supports SFTP automation, allowing merchants to schedule batch uploads and automate reconciliation without manual interaction.
Can I hide or disable fields on the Hosted Payment Page?
Yes. You can configure your Hosted Payment Page to hide or disable specific fields like billing address or ZIP code using parameter settings.
What is the process for changing processors or rerouting refunds?
You’ll need to board a new processor, reassign routing, and disable the old one only after confirming all transactions and refunds are settled.
Can I carry over network tokens when migrating from another platform?
Yes. By using NMI’s token migration features, you can preserve customer tokens using the initial_network_transaction_id field.
Can I integrate NMI with ecommerce platforms like Shopify?
Yes. NMI supports integration with major platforms like Shopify, offering secure and flexible payment gateway options.
What are Merchant Defined Fields (MDFs)?
MDFs are custom data fields created by merchants to collect additional transaction information. They can be optional or required.
How do I process transactions through the Payment API?
You send transaction details via HTTPS POST using NMI’s API variables. Supported actions include sale, auth, refund, and more.
What is the Query API used for?
The Query API is used to access detailed reports on transactions, customer records, and account data through custom queries.
How does NMI support recurring billing?
NMI’s recurring billing tools let you automate subscription payments and invoice schedules through the Customer Vault or Batch Upload.
What is the Customer Vault?
Customer Vault is NMI’s secure storage feature that tokenizes payment information, enabling safe recurring or remote billing.
Can I use real cards in NMI’s test environment?
Yes, but real cards won’t be charged. The test platform simulates success/failure responses without contacting banks.
How do I customize the look of my Hosted Payment Page?
You can apply your branding using CSS customization tools and toggle visibility for specific elements within the payment form.
What is a Cloud Device and how do I set it up?
Cloud Devices are NMI-supported terminals connected to the Virtual Terminal for remote processing. Setup is done through your NMI dashboard.
How are settlement batch issues handled?
If a settlement batch fails, NMI provides alerts and troubleshooting guides. Support is available to correct errors and reattempt settlement.
What is NMI’s Fraud Defense Suite?
It’s a toolset that helps merchants detect and prevent fraud through rules-based logic, geolocation, and velocity checks.
How can I get started with batch uploads?
Prepare your file in CSV or TXT format, log into your account, and use the Batch Upload tool under the Reports tab to submit.
If you can't find what you need, submit questions in the form at the bottom of the page
What services does Valued Merchant Services offer?
We offer credit card processing, POS systems, mobile payments, business loans, consumer finance, payroll, gift cards, website development, e-commerce, social & digital marketing and so much more.
Is there a contract required?
We provide flexible solutions and many of our programs come with no long-term contract commitments.
How can I switch from my current processor?
We'll help you compare rates and make the switch seamless—our team handles the setup and provides equipment options.
Do you provide support and training?
Absolutely! We offer live support, online resources, and dedicated account managers for hands-on guidance.
Who are some of the other competitors in the restaurant space beside Toast?
SpotOn, Union, SkyTab, Paradise, HotSauce, Clover, Square among others (We offer a handful of these options)
What are some of our advantages over our competitors?
Better rates, local reps, longer time in business, better reputation, options for free hardware, options for short term or no contract term
When we're sending an email to the merchant through the lead submission form, how are we notified?
Once you have your own custom lead form setup you will be cc'd on the email sent to merchant automatically upon submission
Can a merchant email the statement? If so, what is email address?
When a lead gen / appointment is completed, how is the lead gen notified of the results?
The sales agent assigned the lead is required to reply-all to email notification of lead submission at every touch point throughout the sales process
How do I submit a lead / appointment as a new lead generator?
Complete the form located at Lead Submission Form
Does Valued Merchant Services offer W2 positions?
Currently all available roles in lead generation, recruiting, sales, sales leadership and the affiliate program are all 1099 independent contractor
Are there resources for prospecting in person?
Yes, visit Visit Our Sales Agent Library
How does Authvia TXT2PAY work?
When Authvia TXT2PAY is enabled, merchants can send messages/invoices right from their Merchant Portal Virtual Terminal by starting conversations with their customers. Authvia TXT2PAY is located on the merchants left side menu. Once the merchant starts a conversation, they will be able to preview what the SMS text will look like before sending it to their customer. Once the conversation is sent, the consumers will receive a SMS text message with the customized instruction that the merchant has entered, a 4 digit Authvia issued code (if they are signed up with Authvia, their information is tied to their mobile number and will automatically populate) and a link to Authvia's web page where the consumer can (1) manually entering their credit card if they are new to Authvia, they will simply add their credit card information, which will be safely stored with Authvia or (2) if already using Authvia, they can change the card that would be used for that payment if they don't want to use the 4 digit code for their default card. Once the consumer pays the bill/invoice, they will receive a SMS text that the payment was successful, along with a link to the receipt page. The receipt page is available to be printed and downloaded.
How does Biller Genie Work?
Biller Genie is a cloud-based, invoicing and accounts receivable software that connects to Quickbooks. NMI's integrated Bill Connect solution enhances accounting software by seamlessly connecting with QuickBooks Desktop, QuickBooks Online, Accounting Suite, and Xero, improving back-office efficiencies for these merchants. It enables the integration of secure online payments, bulk payments, payment fees, automated invoicing, and reconciliation while streamlining payment providers to cut costs and workload. This solution ensures robust business growth and meets the needs of both merchants and ISOs. Our integration offers a variety of features, including white-labeled invoicing, online payments, tech fees, bulk pay, and auto reconciliation. It helps by reducing the financial strain of internal ERP payment systems and consolidating service providers. There are 32 million small and medium-sized businesses (SMBs), with 83% using QuickBooks, and more than half of them invoicing. It seamlessly integrates into your existing processes, helping merchants reduce overdue invoices by 40%, get paid 15 days faster, and save 10-20 hours of administrative work each week. Get paid 15 days faster on average See a 40% reduction in overdue invoices Increase efficiencies and save 10-20 hours of weekly administrative work Onboarding is fast and easy. Training and deployment takes 15-45 minutes and no new software to learn, seamless integration into QuickBooks Backed by Biller Genie, Intuit QuickBooks’ preferred 3rd party
What does an Independent Agent do at VMS?
Independent Agents connect with local business owners to offer customized payment processing solutions. You generate leads, conduct consultations, and help clients transition to more affordable, transparent merchant services. You’re a trusted advisor—not just a salesperson.
What’s the first step after joining?
Start by watching the onboarding Zoom sessions and reviewing the sales tools provided in your welcome packet. Schedule a call with your onboarding coach or team leader, and set a goal for your first week (even one lead or one meeting is a win).
Do I need prior sales experience?
No. While it helps, many of our top performers came from other industries. What matters most is consistency, coachability, and belief in the value we provide to small businesses.
Is this a W-2 or 1099 role?
This is a 1099 Independent Contractor position. You are your own boss. You run your own schedule, work from anywhere, and earn income based on the results you produce.
Is there a non-compete agreement?
We don’t believe in restricting your future. You are not required to sign a non-compete. We earn your trust with opportunity, not contracts.
Can I work part-time or after hours?
Yes. Many agents start part-time and ramp up. Our system is flexible—you can build around your current job, parenting schedule, or side hustle.
Do I need to form an LLC or have a business entity to get started?
No, it’s not required. You can start as a sole proprietor. As your income grows, we recommend consulting a tax advisor about forming an LLC or S-Corp for tax advantages.
Will I receive a 1099 form for taxes?
Yes. If you earn over $600 in a calendar year, you will receive a 1099 form to file with your taxes.
Can I work this business remotely or do I have to be in the field?
You can do either. Many agents work 100% remotely using video calls, phone outreach, and social media, while others prefer in-person visits. Use your strengths.
Is this opportunity available in all states?
Yes. We operate nationwide and have opportunities for agents in all 50 states.
How quickly can I earn my first commission?
You can earn your first commission as soon as you close a deal. Some agents do this in their first week, especially if they start with warm leads or referrals.
How do I get paid?
You earn upfront commissions, performance bonuses, and long-term residual income from every business you help. This includes setup bonuses, monthly revenue shares, and eligibility for leadership overrides as you grow your team.
What’s “residual income” and why is it powerful?
Residual income means you keep earning every month the business continues processing with us. Help 50–100 clients and you can build a stable, recurring monthly income stream that compounds over time.
Is there a cap on what I can earn?
No cap. You’re building a book of business you own and can grow without limits. Your effort determines your income.
Do I get paid for renewals or upgrades?
Yes. Anytime a client upgrades, re-signs, or adds services, you earn additional commission and your residuals may increase.
How often are commissions and residuals paid out?
Upfront commissions are usually paid weekly. Residuals are paid monthly on the 28th for the previous month’s processing.
How do I track my earnings?
You’ll receive access to our Partner Portal, which shows your deals, earnings, and residual income in real time.
Can I sell my residuals?
Yes. Once you reach a certain volume and tenure, your book of business becomes a sellable asset. Speak with leadership for more details.
Do I keep my residuals if I stop selling?
Yes. As long as your clients remain active and in good standing, your residuals continue.
Can I pass my residuals to a family member?
Yes. Residual income can be transferred to a spouse, heir, or estate upon request.
What kind of training is offered?
We offer live Zoom trainings multiple times a week on objection handling, prospecting, statement analysis, leadership development, and recruiting. You also have access to on-demand content and a supportive community.
Do I have to pay for training or tools?
No. All training, scripts, and prospecting tools are provided free. You’re never asked to pay out of pocket to participate in our system.
What is the best way to plug in and stay motivated?
Show up for team Zooms, participate in the chats, and check in weekly with your leader. Surrounding yourself with active agents creates momentum.
Can I shadow a top producer?
Yes. We encourage shadowing Zoom calls, recorded demos, and even live appointments when possible.
What if I have a question that isn’t in the training?
Message your team lead, check the resource folder, or drop it in the team group chat. Someone will help you fast.
Are there training tracks for advanced agents or leaders?
Yes. As you grow, you’ll get access to specialized training focused on leadership, scaling teams, and maximizing income.
Can I get one-on-one coaching?
Yes. Many team leaders offer personal coaching or small-group accountability sessions for committed agents.
Are there incentives or contests?
Yes! We regularly run sales contests, bonuses, and recognition shoutouts. These create momentum and keep things fun.
What types of payment methods can I accept with Valued Merchant Services?
You can accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and UnionPay. Additionally, we support contactless payments like Apple Pay, Google Pay, and Samsung Pay, as well as ACH transactions and e-commerce integrations.
Do you offer mobile and contactless payment solutions?
Yes, we provide mobile payment options and contactless payment solutions, including NFC-enabled terminals and mobile apps, to ensure secure and convenient transactions for your customers.
What point-of-sale (POS) systems do you offer?
We offer a range of POS systems, including Clover and Vital POS, tailored to various business needs. These systems come with features like inventory management, sales reporting, and employee tracking.
Can I use my existing terminal with Valued Merchant Services?
In many cases, yes. We support a wide variety of terminals, and if your current device is compatible, we can help reprogram it. If not, we offer free hardware options with select plans.
Do you support eCommerce and online payments?
Absolutely. We offer full eCommerce solutions, including shopping cart integration, online invoicing, and secure payment gateways for your website.
Can I accept payments on my smartphone or tablet?
Yes! Our mobile processing solutions let you take payments on-the-go using your phone or tablet—perfect for markets, events, or mobile services.
Are your terminals EMV and NFC compliant?
Yes, all our hardware is equipped to accept EMV chip cards and contactless payments like Apple Pay and Google Pay.
Do you offer business loans or working capital?
Yes, we offer business loans and lines of credit to help you manage cash flow, purchase equipment, or expand operations. Our application process is straightforward, and we work to find financing solutions that fit your needs.
Do you offer payroll or bookkeeping services?
While we don’t provide bookkeeping directly, we partner with providers and can refer you to trusted vendors that integrate with our systems.
Do you provide integration with QuickBooks or accounting software?
Yes, many of our solutions integrate with QuickBooks and other accounting platforms to simplify your financial management.
Can you help me improve my business credit?
We provide access to working capital and lines of credit that, when managed properly, can contribute positively to your business credit profile.
What is the onboarding process like?
It's fast and easy. After approval, most merchants are up and running quickly. We guide you through every step.
What are the typical processing fees for different card types?
Processing fees vary depending on the card type and transaction method. Valued Merchant Services offers competitive rates and provides a free analysis to help you understand your specific fees.
Are there any hidden fees I should be aware of?
No. Valued Merchant Services prides itself on transparency. All fees are clearly outlined in your agreement, and any additional charges are communicated upfront.
How often will I receive billing statements?
Billing statements are typically provided monthly, detailing all transactions and associated fees.
Can I get a detailed breakdown of my monthly charges?
Yes. Detailed statements are available, breaking down each charge for clarity.
Do you offer volume discounts for high transaction businesses?
Yes. Businesses with high transaction volumes may qualify for discounted rates. Contact us for a personalized assessment.
How quickly are funds deposited into my account after a transaction?
Funds are typically deposited the next business day, ensuring quick access to your money.
Do you support contactless payment methods like Apple Pay and Google Pay?
Yes. Our systems support various contactless payment methods, including Apple Pay and Google Pay.
Can I process international credit cards?
Yes. Our services support transactions from international credit cards, expanding your customer base.
What happens if a transaction is disputed by a customer?
In the event of a dispute, we provide guidance and support throughout the chargeback process to help resolve the issue efficiently.
Is there a limit to the transaction amount I can process?
Transaction limits are determined based on your business profile. Contact us to discuss your specific needs.
What types of POS systems do you offer?
We offer a range of POS systems, including Clover and Vital POS, to suit various business needs.
Can I use my existing equipment with your services?
Compatibility depends on your current equipment. Our team can assess and advise on integration possibilities.
Do you provide mobile card readers for on-the-go transactions?
Yes. We offer mobile solutions like Clover Go, allowing you to process payments anywhere.
Is your equipment EMV compliant?
Absolutely. Our equipment meets EMV standards, ensuring secure chip card transactions.
What is the warranty period for the equipment provided?
Warranty periods vary by equipment type. Specific details are provided at the time of purchase.
How do you ensure the security of my customers' payment information?
We employ advanced security measures, including encryption and tokenization, to protect payment data.
Are your services PCI DSS compliant?
Yes. We adhere to PCI DSS standards to maintain a secure payment environment.
Do you offer fraud detection and prevention tools?
Yes. Our systems include features to detect and prevent fraudulent activities, safeguarding your business.
How do you handle data breaches, if they occur?
In the rare event of a data breach, we have protocols in place to address and mitigate the situation promptly.
What steps should I take to maintain compliance on my end?
Regularly updating your systems, training staff, and following best practices are essential. We provide resources to assist you.
How long does it take to set up my merchant account?
Most accounts are approved within 1-2 business days, ensuring a swift setup process.
Can your services integrate with my existing accounting software?
Yes. We offer integrations with popular accounting platforms like QuickBooks and Xero.
Do you offer APIs for custom integrations?
Yes. Our APIs allow for custom integrations to tailor solutions to your business needs.
Is there a sandbox environment for testing integrations?
We provide testing environments to ensure seamless integration before going live.
Do you provide assistance during the setup process?
Absolutely. Our team offers comprehensive support throughout the setup and integration phases.
What are your customer support hours?
We offer 24/7/365 US based customer support to assist you whenever needed.
Do you offer dedicated account managers?
Yes. Dedicated account managers are available to provide personalized support and guidance.
How can I reach support in case of an emergency?
In emergencies, you can contact our support team directly via phone or email for immediate assistance.
Is support available in multiple languages?
Support is primarily offered in English. For other languages, please inquire about availability.
Do you have an online knowledge base or help center?
Yes. Our online resources provide valuable information and guides for various topics.
What kind of transaction reports can I access?
You can access detailed transaction reports, including sales summaries and customer insights.
Can I customize reports to fit my business needs?
Yes. Our reporting tools allow customization to focus on metrics relevant to your operations.
Do you offer real-time analytics dashboards?
Yes. Real-time dashboards provide up-to-date information on your business performance.
Can I export reports to Excel or other formats?
Reports can be exported in various formats, including Excel, for further analysis.
Is there a mobile app to monitor transactions on the go?
Yes. Our mobile solutions enable you to track transactions and manage your business remotely.
Do you provide payment gateways for online stores?
Yes. We offer secure payment gateways compatible with various e-commerce platforms.
Can I set up recurring billing for subscription services?
Yes. Our systems support recurring billing, ideal for subscription-based models.
Is there support for digital wallets and alternative payment methods?
Yes. We support digital wallets like Apple Pay and Google Pay, among others.
Do you offer shopping cart integrations?
Yes. Our services integrate seamlessly with popular shopping cart solutions.
How do you handle online payment security?
We implement robust security measures, including SSL encryption and fraud detection, to protect online transactions.
Do you offer business loans or cash advances?
Yes. We provide financial solutions, including business loans and cash advances, to support your growth.
Can I get assistance with setting up gift and loyalty programs?
Absolutely. We offer tools to create and manage gift and loyalty programs, enhancing customer retention.
Do you provide check processing services?
Yes. Our check processing services streamline the acceptance of checks, improving cash flow.
Is payroll processing available through your services?
Yes. We offer payroll solutions to simplify employee compensation management.
Do you offer any marketing tools or services?
Yes. Our marketing services include website development, social media management, and more to boost your online presence.
Is there a cancellation fee if I decide to terminate the service?
Our agreements are flexible, and many programs come with no long-term commitments. Specific terms are outlined in your contract.
Can I upgrade or downgrade my service plan?
Yes. We offer scalable solutions, allowing you to adjust your plan as your business needs change.
What is your policy on rate changes?
Any rate changes are communicated in advance, ensuring transparency and allowing you to make informed decisions.
Are there any long-term contracts required?
Many of our programs do not require long-term contracts, offering you the flexibility to choose what's best for your business.
How do I update my business information on file?
You can update your business information by contacting our support team or through your online portal.
How can I compare my current processor with Valued Merchant Services?
We offer a free, no-obligation cost analysis. Just provide a recent statement and we’ll break down how much you could save by switching.
What makes Valued Merchant Services different from Square, Stripe, or PayPal?
Unlike generic processors, we offer personalized service, transparent pricing, and tailored hardware and software to match your exact business needs.
How do you customize solutions for unique industries?
We evaluate your business type, average ticket, and transaction volume to recommend the best pricing model and tech stack for your goals.
Can you help if I’m locked into a contract with another processor?
Yes. In many cases, we can offset early termination fees with cost savings or help you negotiate your exit.
How does dual pricing or cash discounting work?
Dual pricing allows you to offer two prices: one for card and one for cash. We automate this seamlessly through your terminal.
Can I pass processing fees to my customers legally?
Yes, in most states it’s legal when done correctly. We ensure your setup is compliant and easy for customers to understand.
What’s the typical ROI after switching to VMS?
Most businesses save 10-100% on processing costs, improving their bottom line within the first month.
How much can I save per year by switching providers?
We often help businesses save thousands per year depending on volume and current provider fees.
Is there a fee if I don’t process a certain amount each month?
We don’t penalize small businesses with inactivity fees. Your plan is tailored to your actual usage.
Can I set custom pricing rules for my products and services?
Yes, our POS systems allow you to set prices, taxes, discounts, and loyalty rules with ease.
Do you offer cloud-based POS systems?
Yes. All of our POS systems include secure cloud backups, real-time reporting, and remote management.
Can I manage multiple business locations with one login?
Absolutely. You can oversee all locations through a centralized dashboard.
Do your terminals support QR code payments?
Yes, our systems support dynamic QR codes for fast, contactless payments.
What reporting tools come with the POS system?
You’ll get access to real-time sales, product, employee, and customer reports.
Do you support tap-to-pay directly from smartphones?
Yes, our terminals and mobile solutions support smartphone-based tap payments.
Do you provide training on how to use your systems?
Yes. Every client gets onboarding support, tutorials, and access to our support team.
Are onboarding and setup included in the service?
Yes. We walk you through everything from paperwork to live transactions.
What should I do if I forget how to run a report?
Call or message support. We’ll guide you step-by-step or send a video tutorial.
Do you offer tips on how to increase card sales?
Yes. Our team provides suggestions based on transaction data and industry trends.
Can you help me train my staff on the system?
Yes. We offer remote training and how-to guides for your entire team.
How fast is the average setup from sign-up to first transaction?
Most clients are fully set up within 24–48 hours.
What’s your average terminal uptime?
Our terminals operate with 99.99% uptime reliability.
How often do you perform software updates?
Updates are automatic and typically occur during off-hours to avoid disruption.
Will I experience any downtime during a system upgrade?
Rarely. We perform seamless, cloud-based updates to minimize downtime.
What is Ovation POS?
Ovation POS is a comprehensive point-of-sale system designed to streamline business operations, offering features like sales processing, inventory management, and customer engagement tools.
How do I process a sale using Ovation POS?
To process a sale, log into the Ovation POS app, select the desired items, tap 'Checkout', choose the payment method, and follow the on-screen prompts to complete the transaction.
Can I issue refunds through Ovation POS?
Yes, Ovation POS allows you to process refunds by accessing the transaction history, selecting the relevant sale, and choosing the refund option.
Does Ovation POS support multiple payment types?
Absolutely, Ovation POS supports various payment methods including cash, credit/debit cards, gift cards, and invoices.
How can I add new items to my inventory in Ovation POS?
Navigate to the 'Items' section in the Ovation POS app, tap 'Manage Items', and select 'Create Item' to add new products to your inventory.
Is it possible to apply discounts in Ovation POS?
Yes, during the checkout process, you can tap the 'Discount' button to apply predefined discounts to the sale.
Can I track sales history with Ovation POS?
Ovation POS provides a 'History' feature where you can review past transactions, including details like payment methods and items sold.
Does Ovation POS offer invoice management?
Yes, Ovation POS includes invoicing capabilities, allowing you to create, send, and track invoices directly from the app.
How do I perform a 'Quick Sale' in Ovation POS?
Tap 'Quick Sale' on the home screen, enter the sale amount, select the payment method, and complete the transaction following the prompts.
Can I manage staff access in Ovation POS?
Ovation POS allows you to create and manage user accounts, assigning specific roles and permissions to control access levels.
Is there a training mode in Ovation POS?
Yes, Ovation POS offers a 'Training' mode where you can simulate transactions without affecting actual sales data.
How do I close the register at the end of the day in Ovation POS?
Access the 'Batch' section, tap 'End of Day', and follow the prompts to close the register and finalize the day's transactions.
Does Ovation POS support tip adjustments?
If enabled, the 'Adjust Tips' feature in the 'Batch' module allows you to modify tip amounts after transactions are completed.
Can I generate sales reports in Ovation POS?
Yes, Ovation POS provides various reports such as 'Tender Details', 'Tender Summary', and 'Tips' to help analyze sales data.
How do I handle open refunds in Ovation POS?
Use the 'Open Refund' option to process refunds for transactions not found in the history, entering the refund amount and selecting the payment method.
Is it possible to reprint receipts in Ovation POS?
Yes, by accessing the 'History' section, selecting a transaction, and tapping 'Receipt', you can choose to reprint or resend the receipt.
Can I categorize items in Ovation POS?
Ovation POS allows you to organize items into categories, subcategories, and groups for easier navigation and management.
Does Ovation POS support barcode scanning?
Yes, the app includes a barcode scanner feature, enabling quick item lookup and addition during sales.
How do I manage taxes in Ovation POS?
During item creation or editing, you can assign applicable tax rates, ensuring accurate tax calculations at checkout.
Can I send receipts via email or text using Ovation POS?
Yes, after completing a transaction, Ovation POS offers options to send receipts through email, text, or print them.
Is there a way to search for specific invoices in Ovation POS?
The 'Invoices' section allows you to search by customer name, phone number, or invoice number to locate specific invoices.
How do I sync my device with Ovation POS?
Tap the 'Sync Now' button to synchronize your device with the Ovation POS system, ensuring all data is up to date.
Can I perform sales without adding items in Ovation POS?
Yes, using the 'Quick Sale' feature, you can enter a sale amount directly without selecting specific items.
Does Ovation POS allow manual card entry?
If necessary, you can manually enter card details during the payment process in Ovation POS.
How do I handle cash transactions in Ovation POS?
Select 'Cash' as the payment method, enter the amount received, and the system will calculate and display any change due.
Is there a way to manage item availability in Ovation POS?
During item setup, you can specify whether an item is available for online ordering, controlling its visibility to customers.
Can I assign items to specific screens in Ovation POS?
Yes, you can choose the screen location for each item, organizing your sales interface for efficiency.
Does Ovation POS support gift card transactions?
Ovation POS allows you to process gift card payments by scanning or manually entering the gift card number.
How do I adjust item prices in Ovation POS?
Edit the item in the 'Manage Items' section, update the unit price, and save the changes to reflect the new pricing.
Can I track user activity in Ovation POS?
The 'Users' report provides insights into transactions processed by each user, helping monitor staff performance.
Is there a way to handle partial refunds in Ovation POS?
Yes, during the refund process, you can select specific items or enter a custom amount to process partial refunds.
How do I enable tip adjustments in Ovation POS?
Tip adjustments can be enabled in the settings, allowing post-transaction modifications to tip amounts.
Does Ovation POS offer customer loyalty features?
Ovation POS includes loyalty program capabilities, enabling you to reward repeat customers and encourage continued business.
Can I customize invoice messages in Ovation POS?
Yes, when creating an invoice, you have the option to edit the message that will be sent to the customer.
How do I perform a safe drop in Ovation POS?
Access the 'Register' section, select 'Safe Drop', and follow the prompts to record the cash amount being removed from the register.
Is there a way to manage cash in and out in Ovation POS?
The 'Register' module allows you to perform 'Cash In' and 'Cash Out' operations, maintaining accurate cash tracking.
Can I deactivate users in Ovation POS?
Yes, through the 'Staff' section, you can deactivate user accounts, restricting their access to the POS system.
Can I accept payments in offline mode with Ovation POS?
Yes, Ovation POS offers offline payment functionality, allowing you to continue processing transactions even when the internet connection is temporarily lost.
Does Ovation POS provide real-time updates for inventory?
Yes, any sale or refund processed through Ovation POS automatically updates inventory counts in real time across all synced devices.
Can I integrate Ovation POS with accounting platforms?
Yes, Ovation POS supports integrations with popular accounting software, making it easier to manage financials and streamline bookkeeping.
What is Dejavoo's SPIn protocol?
Dejavoo's SPIn (Secure Payment Interface) protocol enables seamless integration between POS systems and Dejavoo payment terminals, facilitating secure and efficient transaction processing.
How does Dejavoo Extra enhance customer loyalty?
Dejavoo Extra allows merchants to manage enrollments, process payments, and reward customers directly from their existing Dejavoo payment terminals, fostering increased customer retention and sales growth.
Can Dejavoo terminals process contactless payments?
Yes, Dejavoo terminals support contactless payments, including NFC-enabled cards and mobile wallets, providing customers with a quick and convenient payment option.
What is the Tap-on-Phone SDK offered by Dejavoo?
Dejavoo's Tap-on-Phone SDK enables merchants to accept contactless EMV payments directly on Android tablets or mobile devices without the need for external hardware.
How can I customize the payment page on Dejavoo terminals?
You can use Dejavoo's "Hosted Payment Page - HPP" API or Freedom to Design.js API to tailor the payment page to match your brand's look and feel.
Does Dejavoo support QR code payments?
Yes, Dejavoo terminals can generate QR codes for payments, allowing customers to scan and complete transactions using their mobile devices.
What is GHPP in Dejavoo's offerings?
GHPP, or Generic Hosted Payment Page, is a solution provided by Dejavoo for adding a payment button to applications with minimal coding.
Can Dejavoo terminals integrate with shopping carts like Shopify?
Dejavoo does not provide direct integration solutions for shopping carts like Shopify or Magento; merchants may need to explore custom integration options.
Where can I find technical documentation for Dejavoo integrations?
Technical documentation for Dejavoo integrations is available through the iPOSpays Developer Central portal.
What is Dejavoo's iPOSpays Gateway?
The iPOSpays Gateway is Dejavoo's payment gateway solution that enables ISOs to manage the payment process quickly and securely for their merchants.
How does Dejavoo support ISVs?
Dejavoo provides SDKs, APIs, and integration support including SPIn and TransactAPI to enable Independent Software Vendors to embed payment capabilities within their applications.
What is the TransactAPI provided by Dejavoo?
TransactAPI enables actions like tip adjustment, transaction completion, and settlement within external POS software integrated with Dejavoo terminals.
Can Dejavoo terminals operate without internet connectivity?
Yes, with Local Mode Integration and SPIn protocol in XML format, Dejavoo terminals can operate over a local LAN even without internet access.
What is the Internal SPIn SDK from Dejavoo?
Internal SPIn allows POS software to run directly on Dejavoo terminals, functioning independently of gateways and offering native in-device operation.
How can I send payment links to customers using Dejavoo?
You can send a hosted payment page link using Dejavoo’s HPP API in combination with SPIn to allow customers to complete payments remotely.
Does Dejavoo offer Android-based payment terminals?
Yes, Dejavoo offers Android-based smart terminals like the P3, P5, and P8 which combine mobility, performance, and user-friendly design.
What are the features of Dejavoo’s P3 terminal?
The Dejavoo P3 terminal features a 5” HD touchscreen, quad-core processor, Wi-Fi/LTE support, and high-speed printing for efficient in-store payments.
How does Dejavoo ensure the security of its terminals?
Dejavoo terminals are PCI PTS compliant and utilize end-to-end encryption, tokenization, and secure software architecture to protect data.
What is DejaPayPro?
DejaPayPro is Dejavoo's cloud-based POS solution offering features like online ordering, inventory management, real-time reporting, and multi-location support.
Can DejaPayPro support restaurant operations?
Yes, DejaPayPro supports restaurant features such as tip adjustment, tableside payments, split bills, online orders, and delivery management.
Is DejaPayPro compatible with accounting platforms like QuickBooks?
Yes, DejaPayPro integrates with accounting platforms including QuickBooks, streamlining bookkeeping and payment reconciliation.
What payment methods are supported by Dejavoo terminals?
Dejavoo terminals accept EMV chip cards, magnetic stripe cards, contactless payments, digital wallets, EBT, and gift cards.
Can Dejavoo terminals be used in food trucks or mobile setups?
Yes, Dejavoo’s wireless terminals like the Z9 and P3 are perfect for mobile businesses such as food trucks, pop-ups, and on-site services.
What peripherals are compatible with DejaPayPro?
DejaPayPro supports barcode scanners, receipt printers, cash drawers, customer displays, and more to build a custom retail or restaurant POS environment.
Can DejaPayPro function offline?
Yes, DejaPayPro has offline capabilities, enabling businesses to continue accepting payments and syncing transactions once connectivity is restored.
Does Dejavoo provide marketing support for merchants?
Yes, Dejavoo provides access to branded assets, slicks, videos, and other marketing collateral to help partners sell and promote effectively.
How can I contact Dejavoo technical support?
You can contact Dejavoo support at 877-358-6797 option 2 or via email at support@dejavoosystems.com for live assistance.
Is training available for Dejavoo resellers?
Yes, Dejavoo offers live webinars, one-on-one sales training, team events, and ongoing educational support for resellers and agents.
What is the P18 terminal from Dejavoo?
The Dejavoo P18 is a multi-lane Android smart terminal with a 10.95” flip display, integrated scanner, and ideal for high-volume environments like grocery and retail chains.
Can you help me with offline processing options if my internet fails?
Yes. Many of our terminals support offline mode, storing transactions safely until connectivity resumes.
Can you help me understand my monthly statements?
Absolutely. Your rep or support team can walk you through any line item.
Do you help with setting up taxes and tip prompts?
Yes. We configure your POS to include taxes, tips, and even service fees.
Can I create employee access roles in my POS?
Yes. You can assign different permissions to cashiers, managers, and admins.
What types of small businesses do you serve best?
We specialize in retail, restaurants, contractors, service providers, medical, salons, and more.
Do you offer consulting on increasing my average ticket size?
Yes. Our advisors can suggest product bundling, upsells, and loyalty tools.
How do I become an agent with Valued Merchant Services?
Apply on our site or reach out directly. We welcome new agents from all backgrounds.
Is there a cost to join as an independent contractor?
No. There are no upfront costs to become an agent.
How fast can I earn my first commission check?
Some agents earn commissions within their first week after completing training.
Do you train new agents with zero experience?
Yes. We offer full training and mentoring, even if you’re brand new to merchant services.
What tools do agents receive to help them close deals?
You’ll get scripts, one-sheets, a mobile CRM, product demos, and team support.
Do you offer white-labeled solutions for sales leaders?
Yes. Custom branding and co-branded tools are available for qualifying teams.
Can I bring my own team and override their deals?
Yes. Our compensation plan supports overrides, downlines, and team building.
Is there a CRM included for agent use?
Yes. Agents receive access to a simple CRM to track deals, contacts, and commissions.
Can I recruit others and earn residual income from their sales?
Yes. Our affiliate model allows you to build a team and earn recurring income.
Can you help my business get more Google reviews?
Yes. Some of our POS packages include review request tools via SMS or email.
Do you offer text or email marketing tools?
Yes. Our POS systems can integrate with marketing tools for customer outreach.
Do you offer branded signage or decals for my storefront?
Yes. We provide marketing materials and window decals at no cost.
Can I display my logo on receipts and terminal screens?
Yes. Most of our systems support logo customization.
Do you offer seasonal promotions or limited-time offers?
Yes. Ask your rep about current hardware, pricing, or bonus incentives.
How do I switch from another provider without disrupting business?
We help plan a smooth transition with zero downtime and full data migration.
Can I scale with your system if I open more locations?
Yes. Adding new locations is seamless and supported by our scalable tech.
What’s the cost of upgrading hardware in the future?
Hardware upgrades are discounted for loyal clients. Many plans offer free replacements.
Is there a team I can contact if I want to renegotiate my plan?
Yes. You’ll always have a rep or support team available to help reassess your needs.
Do you help with exit planning or selling my business?
Yes. We can help set up systems that improve your business’s value and prepare for a sale.
Can I integrate Valued Merchant Services with my custom-built website?
Yes. We offer APIs and developer support to connect your custom website to our secure payment gateway.
How can I track my chargeback history?
You can view all chargeback cases through your merchant dashboard or request a report from your account manager.
Do you offer support for high-risk businesses?
Yes. We work with select high-risk industries. Our team can evaluate and match you with appropriate processing solutions.
What is the referral bonus if I bring in a new merchant?
We offer referral bonuses and ongoing residuals for merchants you refer. Contact your team leader for specific payout structures.
Can I use Valued Merchant Services while traveling abroad?
Yes. As long as you have internet access, you can manage your account, send invoices, and process transactions remotely.
Are there POS solutions tailored for food trucks or mobile vendors?
Yes. We provide compact, wireless POS solutions designed for mobile businesses like food trucks and pop-up shops.
How do I become a certified trainer or mentor at VMS?
Top-performing agents are invited into leadership roles. Consistent production and team engagement are key factors.
What happens if I miss a training session?
Most trainings are recorded and available on-demand through our agent library or team communication channels.
Do you offer statement analysis training?
Yes. We provide live and recorded training to help agents understand and explain merchant statements clearly and effectively.
What is a gateway fee and who pays it?
A gateway fee covers access to online processing systems. It may be passed to merchants or bundled depending on your plan.
Are there sign-on bonuses for new agents?
Occasionally. Promotional bonuses may be available based on region or recruitment campaigns. Check with your recruiter.
Do I need to purchase leads to get started?
No. We provide free lead generation strategies and scripts. Paid lead options are available but not required.
Can agents specialize in specific industries?
Yes. Many agents choose to focus on niches like retail, restaurants, or eCommerce to develop deeper expertise and faster rapport.
What happens if I accidentally sign up a duplicate merchant?
Our team will flag duplicates during onboarding. Residuals are assigned based on timestamp and validation of ownership.
Do you offer customizable invoices for merchants?
Yes. Merchants can create branded invoices with custom fields, payment terms, and company logos.
Can I use VMS services for a nonprofit organization?
Absolutely. We offer discounted rates and donation collection tools for qualifying nonprofits and religious organizations.
How can I protect my business from fraudulent transactions?
We provide fraud prevention tools like address verification, tokenization, and velocity checks to reduce risk.
What is tokenization and why is it important?
Tokenization replaces sensitive card data with a unique identifier, reducing exposure to data breaches and improving compliance.
Can VMS integrate with my restaurant's online ordering system?
Yes. We support integrations with most major restaurant POS and online ordering platforms.
Do merchants get access to marketing insights or customer trends?
Yes. Our reporting tools help identify spending patterns, top customers, and seasonal sales trends.
Can I use multiple terminals at one location?
Yes. Our systems support multi-terminal setups for restaurants, retail, and service businesses.
What do I need to apply for a business loan through VMS?
Basic documentation like a valid ID, business bank statements, and processing history are typically required.
Do agents receive assistance with social media marketing?
Yes. We provide graphics, post templates, and marketing scripts to help you build a presence online.
Is there a group chat or community for new agents?
Yes. Our team chat groups are active, supportive, and a great place to learn, celebrate wins, and ask for help.
What is the most common reason a deal gets delayed?
Missing paperwork or incomplete statements. We provide checklists and coaching to avoid these issues.
What is the difference between a payment gateway and a virtual terminal?
A payment gateway connects your website to a processor, while a virtual terminal allows you to key in transactions manually from any device.
How long does a chargeback resolution usually take?
Chargeback cases typically resolve in 30 to 90 days, depending on the card issuer and documentation provided.
What’s the difference between dual pricing and surcharge?
Dual pricing shows separate cash and card prices. Surcharging adds a fee to card transactions only. Both must follow legal guidelines.
Do you support B2B Level 2 and Level 3 processing?
Yes. We support Level 2 and Level 3 processing to help B2B merchants lower interchange rates with enhanced data entry.
What’s the fastest way to get a merchant approved?
Provide complete documentation upfront—business license, voided check, and processing statement—to avoid delays.
Do agents earn residuals on gift card and loyalty programs?
Yes. Agents may earn additional income on add-on services like gift card programs, based on your compensation tier.
Can merchants split payments between cash and card?
Yes. Our POS systems allow split payments and partial transactions for greater flexibility at checkout.
Can I track how much each sales agent on my team is earning?
Yes. Our team management tools allow leaders to view production, commissions, and override breakdowns.
What if a merchant wants to pause service temporarily?
We offer seasonal pause options for businesses that close during off-seasons. Speak to support to enable this.
Can I use VMS for an online-only store?
Yes. We offer eCommerce solutions, shopping cart plugins, and online invoicing with full payment gateway support.
Do you support cryptocurrency payments?
Currently, we do not process cryptocurrency transactions directly. However, we are exploring secure integrations in the future.
What’s included in the new agent welcome kit?
The welcome kit includes onboarding materials, scripts, lead forms, sample statements, and access to your team portal.
How can I make my onboarding process smoother?
Attend your orientation Zoom, join the chat, complete the checklist, and schedule a check-in with your team leader.
Can I switch processors mid-month?
Yes. We can set your new system to start processing immediately without waiting for a full billing cycle.
What’s the average timeline for hardware delivery?
Most POS and terminals are delivered within 3 to 5 business days after approval and onboarding are complete.
Do I get access to past training recordings?
Yes. All major trainings are recorded and stored in the team library for on-demand access.
How often is pricing reviewed?
Pricing is reviewed annually, but custom pricing requests can be submitted at any time based on volume and growth.
What if a merchant has bad credit?
We work with many businesses regardless of credit score and have underwriting options based on processing volume instead.
Can I use my VMS terminal at events or trade shows?
Yes. Mobile and wireless terminals are perfect for temporary setups, pop-ups, and off-site selling.
What industries typically qualify for the best rates?
Retail, restaurants, and low-risk B2C businesses tend to qualify for our most competitive pricing tiers.
Is live demo support available for new merchants?
Yes. We offer live walkthroughs of POS systems, virtual terminals, and setup for new clients.
Can I use multiple bank accounts with VMS?
Merchants may assign different settlement accounts per location or product line upon request.
What’s the biggest mistake new agents make?
Overthinking instead of taking action. Our training is simple—reach out, follow up, and stay consistent.
Do you offer solutions for medical or dental offices?
Yes. We support recurring billing, co-pay processing, and integrations with industry-specific tools.
Can I brand my terminal screen with my business logo?
Yes. Most devices support custom branding, splash screens, and receipt logo uploads.
Is there a minimum processing volume required?
No. We work with small and startup businesses, with pricing designed around your current volume.
How do I become a certified recruiter for VMS?
Top agents can train to become recruiters by attending our leadership calls and meeting performance criteria.
Are there roles for people who only want to refer deals?
Yes. We have affiliate and referral partner programs for those who want to earn without selling full-time.
Do you work with international agents?
Currently, we support U.S.-based businesses. However, international agents may support remote recruiting or sales.
Can I get merchant referrals from my friends and family?
Yes! Warm referrals are often the easiest way to start. We’ll show you how to approach them the right way.
Do you support restaurants with handheld order entry?
Yes. We offer handheld POS units ideal for tableside service, patio seating, and mobile ordering.
What types of businesses is Clover POS best suited for?
Clover POS is ideal for restaurants, retail stores, salons, service providers, and any business that needs fast, flexible, and customizable payment and business management solutions.
Can Clover POS handle table service and quick service setups?
Yes, Clover POS offers specialized modes for both table service and quick service restaurants, allowing staff to manage orders efficiently and reduce wait times.
Does Clover POS work with multiple employee logins?
Yes, Clover POS supports individual employee logins with role-based permissions, helping you track staff activity and manage access levels securely.
Can Clover POS be used for inventory management?
Absolutely. Clover POS comes with built-in inventory management tools that let you track stock, manage variants, set low-stock alerts, and update items in real time.
Does Clover POS support curbside pickup and delivery?
Yes, Clover POS allows you to manage orders for in-store pickup, curbside, or delivery, and can integrate with third-party delivery platforms.
Can Clover POS integrate with third-party apps?
Yes. Clover POS features a robust App Market with hundreds of apps for accounting, marketing, time tracking, loyalty, and more.
Is Clover POS compatible with barcode scanners and receipt printers?
Yes. Clover POS works with a variety of hardware accessories including barcode scanners, cash drawers, and receipt/kitchen printers.
Does Clover POS include customer engagement tools?
Yes, Clover POS includes tools for collecting customer feedback, launching marketing campaigns, and offering loyalty rewards.
How mobile is the Clover POS system?
Clover offers portable options like Clover Go and Clover Flex, allowing businesses to accept payments anywhere inside or outside the store.
Does Clover POS support recurring billing?
Yes, Clover POS supports recurring payments and subscriptions through its built-in tools or third-party apps in the Clover App Market.
Can I customize the layout of my Clover POS interface?
Yes. Clover POS lets you rearrange buttons, organize menu items, and design screen flows based on your business needs.
How secure is Clover POS for handling transactions?
Clover POS is PCI DSS compliant and uses encryption, tokenization, and advanced fraud protection tools to keep transactions secure.
What types of payments does Clover POS accept?
Clover POS accepts all major credit/debit cards, contactless payments, mobile wallets, gift cards, and even cash or checks.
Can Clover POS work offline during internet outages?
Yes. Clover POS can operate in offline mode, storing transactions securely until internet connectivity is restored.
Does Clover POS offer real-time reporting?
Yes, Clover POS provides real-time sales, employee, and inventory reports accessible via the dashboard or mobile app.
Is Clover POS cloud-based?
Yes, Clover POS is cloud-based, allowing you to access reports and manage your business from anywhere.
Does Clover POS have a loyalty program?
Yes. Clover POS includes built-in loyalty tools or can integrate with third-party loyalty apps to reward repeat customers.
Can I use Clover POS with multiple locations?
Yes. Clover POS allows centralized management of multiple business locations under one account.
How fast is the setup process for Clover POS?
Most Clover POS systems can be set up and activated within 30 minutes with easy onboarding support.
Can Clover POS generate digital receipts?
Yes, Clover POS lets customers choose between printed or digital receipts sent by text or email.
Does Clover POS work for eCommerce?
Yes. Clover POS can integrate with eCommerce platforms and online ordering systems to unify your in-store and online sales.
Are software updates for Clover POS automatic?
Yes. Software updates for Clover POS are automatic and designed to install without disrupting your workflow.
Can I process refunds and exchanges through Clover POS?
Yes. Clover POS makes it easy to issue refunds, exchanges, or store credit directly from the terminal.
Does Clover POS support gift card programs?
Yes, Clover POS supports both physical and digital gift card programs, which can be branded and tracked in the dashboard.
What hardware comes with a typical Clover POS setup?
Depending on the system, Clover POS kits include terminals, printers, cash drawers, and optional accessories like scales or scanners.
What types of financing programs does VMS Business Lending Network offer?
VMS Business Lending Network provides a diverse range of financing options, including Merchant Cash Advances, SBA Loans, Equipment Financing, Business Lines of Credit, Peer-to-Peer Lending, Invoice Factoring, Purchase Order Financing, and more.
Is there a fee to join VMS Business Lending Network?
VMS Business Lending Network offers a Basic plan that is free to use. There are also Professional and Enterprise plans available at $99.99 and $1,000 respectively, each offering additional features and support.
How does VMS Business Lending Network protect my clients' credit profiles?
VMS Business Lending Network utilizes a proprietary platform to process each file, ensuring that clients' credit is preserved by only submitting to lenders that match their current needs.
Who retains control over client communications?
As an agent, you maintain control over all communications and renewal activities with your clients. VMS Business Lending Network account managers assist on the back-end, allowing you to focus on front-end interactions.
Does VMS Business Lending Network sell directly to the public?
No, VMS Business Lending Network exclusively supports brokers, agents, and B2B enterprises. If a merchant contacts them directly, they are referred to a qualifying enterprise broker within the network.
Can VMS Business Lending Network assist in closing deals?
Yes, account managers at VMS Business Lending Network are trained to assist with closing sales when necessary, working with you to develop strategies for efficient funding.
How are commissions paid out?
Commissions are passed through to you in real-time via ACH as soon as they are received. If you participate in the same-day commissions program, funds are sent upon confirmation from the lender that the file is funded.
Will I be notified about client renewal opportunities?
Yes, VMS Business Lending Network notifies you via email and telephone when a customer is eligible for renewal, ensuring you stay informed throughout the process.
How much commission can I earn?
Commission rates vary by program. For example, a Merchant Cash Advance program may pay up to 12%, while an SBA loan may offer up to 3%. You'll be informed of potential commissions and buy rates during the funding process.
How do I submit files to VMS Business Lending Network?
You can submit files via email or use the submission portal available on their website.
What is the process after submitting an application?
Once submitted, your file is reviewed, processed through VMS Business Lending Network’s platform, and matched with suitable lenders. Offers are then communicated to you in real-time.
Does VMS Business Lending Network provide support during underwriting?
Yes, dedicated account managers oversee each file through the underwriting process, proactively addressing potential issues to ensure smooth funding.
Are there any tools to help me manage my submissions?
VMS Business Lending Network offers a streamlined process with a single submission point, reducing the need for multiple applications and simplifying file management.
Can I access VMS Business Lending Network services outside of regular business hours?
Yes, account managers are available via phone, email, fax, and other means, providing support beyond standard business hours to accommodate your needs.
What makes VMS Business Lending Network different from other funding platforms?
VMS Business Lending Network combines a vast network of over 2,500 lending programs with dedicated back-office support, allowing agents to focus on client relationships while they handle the processing and underwriting.
Is there a limit to the number of submissions I can make?
No, VMS Business Lending Network allows unlimited submissions, enabling you to scale your operations without restrictions.
How does VMS Business Lending Network ensure competitive offers for my clients?
By leveraging relationships with over 150 lenders and processing through their proprietary platform, VMS Business Lending Network ensures clients receive the best possible product matches.
Can VMS Business Lending Network help with hard-to-place clients?
Yes, if a client's needs aren't met by existing programs, VMS Business Lending Network specialists will seek out and onboard new sources to accommodate those requirements.
What is the Agent Co-Op program?
The Agent Co-Op is a feature included in certain subscription plans, offering collaborative opportunities and shared resources among agents within the network.
Does VMS Business Lending Network offer training or onboarding support?
While specific training programs aren't detailed, account managers work closely with agents to develop strategies and assist throughout the funding process.
How does VMS Business Lending Network handle client renewals?
They monitor files for renewal opportunities and notify you when a client is eligible, ensuring you can take timely action.
Are there any technology tools provided to agents?
VMS Business Lending Network offers a submission portal and proprietary processing platform to streamline applications and match clients with suitable lenders.
What types of businesses can benefit from VMS Business Lending Network?
VMS Business Lending Network serves a wide range of business professionals, including business consultants, CPAs, finance brokers, and more, who have clients in need of financing.
How does VMS Business Lending Network support brokers?
By handling back-end operations such as processing and underwriting, VMS Business Lending Network allows brokers to focus on client acquisition and relationship management.
Is there a dedicated account manager for each agent?
Yes, each agent is assigned a dedicated account manager to assist throughout the funding process.
What is the turnaround time for funding?
While specific timelines can vary, VMS Business Lending Network’s streamlined process and dedicated support aim to expedite funding decisions and disbursements.
Can VMS Business Lending Network assist with equipment leasing?
Yes, they offer equipment finance and leasing options, providing clients with access to necessary equipment without significant upfront costs.
How does VMS Business Lending Network handle client data and privacy?
VMS Business Lending Network adheres to strict privacy policies, ensuring that client information is protected and used solely for the purpose of securing financing.
Are there any marketing resources available for agents?
While not explicitly detailed, VMS Business Lending Network’s support structure implies assistance in developing strategies, which may include marketing support.
How can I contact VMS Business Lending Network for support?
You can reach VMS Business Lending Network via phone, email, fax, or through the contact form on their website.
What is your policy on undercutting another agent's deal?
We prioritize fairness. Duplicate submissions are flagged, and leadership steps in to resolve territory or prospect disputes.
How do I explain residual income to a new agent?
Residuals are monthly commissions from active merchants. Each time they process, you earn—passively.
Can a merchant request statements to be mailed instead of emailed?
Yes. While digital delivery is default, printed statements can be requested through your account manager.
Is there a processing solution for businesses without internet access?
Yes. We offer dial-up and cellular-connected terminals for businesses in remote areas or temporary setups.
Can I manage tipping options on my terminal?
Absolutely. Tip prompts can be customized by amount, percentage, or disabled entirely.
Do you support signature capture for high-ticket items?
Yes. Signature capture is available on touchscreen terminals and mobile apps for compliance and proof of sale.
What is the process to update business ownership information?
Submit an ownership change form along with documentation. Our team will assist with account transfer.
Do you support seasonally closed businesses like ski resorts?
Yes. We offer seasonal billing and equipment reactivation for merchants who operate part of the year.
What are the benefits of reprogramming my existing terminal?
Reprogramming saves money, avoids equipment waste, and can speed up onboarding if your device is compatible.
How can I ensure PCI compliance annually?
We notify you of PCI deadlines and offer guided tools to complete your Self-Assessment Questionnaire (SAQ).
Can I offer installment payment options to customers?
Yes. Our financing partners allow qualified merchants to offer split payments or consumer financing plans.
Do I need to notify you when I open a second location?
Yes. Each location must be added for underwriting and settlement tracking. We’ll walk you through it.
Do you offer recurring payout options for affiliate marketers?
Yes. Affiliates earn residuals monthly, and some programs offer weekly upfront bonuses as well.
Can I monitor agent activity if I’m building a team?
Yes. Team leaders receive access to override reports, performance dashboards, and commission splits.
What should I do if my customer accidentally pays twice?
Refunds can be issued instantly through your portal or POS. You can also request support assistance.
Can I send quotes or proposals through the system?
Yes. Some merchant portals allow pre-authorized quotes that convert into invoices once approved.
What kind of support do I receive if I manage a remote team?
Remote teams have access to shared resources, group chat threads, and performance tracking tools.
Can I change my deposit account after setup?
Yes. Submit a change form with a voided check or bank letter, and we’ll update your deposit info securely.
Do you help agents build lead lists?
Yes. We provide prospecting tips, tools, and scripts. Paid list services may also be available via referral.
Are there any benefits for veterans or minority-owned businesses?
We proudly offer rate discounts and marketing support to certified veteran, women-, and minority-owned businesses.
What happens if a merchant misses their PCI deadline?
They may incur a non-compliance fee. Our team proactively reminds merchants to complete their PCI survey.
Can I fund a startup using merchant cash advances?
Yes. If your business processes consistently, you may qualify for a merchant advance to cover growth or startup costs.
Do I earn on clients who add services months later?
Yes. As long as the client is under your code, any upsells or upgrades increase your monthly residuals.
What happens if I forget my merchant login credentials?
Click “Forgot Password” on the login page or contact support to reset access securely.
How do I add a new product to my POS system?
Log into your POS admin panel and navigate to your inventory or catalog section. We provide how-to guides if needed.
Is ACH funding available for high-dollar transactions?
Yes. ACH is available for large transfers and typically processes within 1–3 business days.
Do you offer branding support for agents with websites?
Yes. We offer agent site templates, co-branded PDFs, and marketing content to help agents present professionally.
Can I import customer data into the POS system?
Yes. We support CSV imports of customer lists for loyalty programs, marketing, and reporting.
What should I do if my terminal is stolen or lost?
Report it immediately to support. We’ll deactivate the device and arrange for a secure replacement.
Do you have POS solutions for bilingual staff or customers?
Yes. Many of our POS systems offer multi-language display options for ease of use.
Can I export transaction data directly into my tax software?
Yes. Our reporting tools support Excel and QuickBooks-compatible exports for smooth tax filing.
Are residuals inheritable if something happens to me?
Yes. Residuals can be passed to a spouse, family member, or legal entity upon request and documentation.
What’s the best way to approach a skeptical business owner?
Lead with questions, show a recent success story, and offer a free analysis with no obligation.
What distinguishes VMS High Risk from other payment processors?
VMS High Risk specializes in providing tailored payment solutions for high-risk merchants, leveraging partnerships with over 35 banks to ensure seamless processing across various industries.
How does VMS High Risk support businesses labeled as high-risk?
VMS High Risk offers customized underwriting, diversified processing options, and expert guidance to navigate the challenges associated with high-risk merchant accounts.
Can VMS High Risk assist with businesses in emerging markets?
Absolutely. VMS High Risk embraces innovative and emerging industries, providing them with the necessary tools and support to thrive in the payment processing landscape.
Does VMS High Risk offer solutions for international merchants?
Yes, VMS High Risk provides payment processing services that cater to international merchants, ensuring compliance and efficiency across borders.
What types of businesses are considered high-risk by VMS High Risk?
Industries such as nutraceuticals, adult entertainment, travel, and e-commerce with high chargeback ratios are typically categorized as high-risk by VMS High Risk.
What payment gateways does VMS High Risk integrate with?
VMS High Risk supports a variety of payment gateways, including Authorize.net, NMI, and USAePay, to provide flexible and secure transaction processing.
Does VMS High Risk provide point-of-sale (POS) systems?
Yes, VMS High Risk offers advanced POS systems designed to streamline operations and enhance customer experiences for high-risk merchants.
Can VMS High Risk assist with subscription and recurring billing?
Certainly. VMS High Risk provides solutions for automated billing and recurring payments, ideal for businesses with subscription-based models.
How does VMS High Risk ensure PCI compliance?
VMS High Risk partners with PCI compliance providers to guide merchants through data security protocols, ensuring transactions are secure and regulations are met.
Does VMS High Risk offer mobile payment solutions?
Yes, VMS High Risk provides mobile processing solutions that turn smartphones or tablets into credit card terminals, facilitating transactions on the go.
What are VMS High Risk's customer support hours?
VMS High Risk offers support from 7am to 6pm PT, with dedicated team members available after hours to assist with any urgent needs.
How can I contact VMS High Risk for support?
You can reach VMS High Risk at (800) 531-8575 or via email at support@valuedmerchants.com for assistance with your merchant account.
Does VMS High Risk provide training for its systems?
Yes, VMS High Risk offers comprehensive training to ensure merchants can effectively utilize their payment processing systems and tools.
Can VMS High Risk assist with chargeback disputes?
Absolutely. VMS High Risk provides support in managing and disputing chargebacks, helping merchants protect their revenue.
Is there an online portal to access transaction data with VMS High Risk?
Yes, VMS High Risk offers an online portal where merchants can view transactions, batches, deposits, and manage chargeback disputes.
How do I apply for a merchant account with VMS High Risk?
To apply, fill out the high risk application on our library, and a team member will contact you within 24 hours to guide you through the process.
What is the typical approval time for a merchant account?
Once all supporting documents are received, the approval process generally takes 24-72 hours, depending on the business type and size.
Can I get approved if my website isn't ready yet?
Yes, VMS High Risk can provide conditional approval as long as the website displays all products or services, even if it's not publicly accessible.
Are there any industries VMS High Risk does not support?
VMS High Risk evaluates each business individually but may not support industries that do not meet federal guidelines or have prohibited products.
Does VMS High Risk require a credit check for approval?
A credit check may be part of the underwriting process to assess the risk and determine appropriate processing solutions for the merchant.
Do I need to purchase new equipment to work with VMS High Risk?
In some cases, VMS High Risk can provide the necessary equipment at little or no charge. We also offer a variety of options to purchase or finance.
Can VMS High Risk integrate with my existing POS system?
VMS High Risk supports integration with various POS systems; however, compatibility depends on the specific system and its openness to third-party processors.
What types of credit card terminals does VMS High Risk support?
VMS High Risk supports terminals from manufacturers like Valor, Dejavoo, Ingenico, PAX, and Verifone, among others.
Does VMS High Risk offer virtual terminals for phone orders?
Yes, VMS High Risk provides virtual terminals that allow merchants to process payments securely over the phone.
Can I accept digital wallets like Apple Pay with VMS High Risk?
Absolutely. VMS High Risk enables merchants to accept various digital wallets, including Apple Pay and Google Wallet.
How quickly will I receive my deposits from VMS High Risk?
Depending on your merchant category, VMS High Risk offers same-day or next-day deposits from the time your batch is closed.
Does VMS High Risk offer merchant financing options?
Yes, through strategic partners, VMS High Risk can facilitate certain financing requests for merchants.
Are there any hidden fees with VMS High Risk's services?
VMS High Risk prides itself on transparency, ensuring merchants are fully informed about any fees associated with their services.
Can VMS High Risk help reduce my current processing fees?
Yes, VMS High Risk offers industry leading rates & fees for high risk merchants.
Does VMS High Risk offer zero-fee credit card processing?
Yes, VMS High Risk provides programs that allow businesses to eliminate up to 100% of their credit card processing fees.
What is Flexxbuy?
Flexxbuy is a customer financing platform that allows businesses to offer financing through one application submitted to multiple lenders, increasing the chance of approval.
How does the Flexxbuy application process work?
Customers complete a single online form, which is submitted to a network of lenders. Approvals are often given in seconds, and funding may occur within 24 hours.
Is there a credit check involved when applying through Flexxbuy?
Yes, but only a soft credit pull is performed during pre-qualification, which does not affect the applicant’s credit score.
What types of businesses can use Flexxbuy?
Flexxbuy supports a wide range of businesses including retail, healthcare, education, home improvement, professional services, and more.
What loan amounts and terms are available?
Loan amounts range from a few hundred dollars up to $100,000, with terms extending up to 144 months depending on the lender and applicant profile.
Does Flexxbuy work with customers who have bad credit?
Yes, Flexxbuy includes subprime and no-credit-check programs like FlexxALL for businesses that qualify, helping customers with lower credit scores.
What is FlexxALL?
FlexxALL is a guaranteed approval program for businesses that meet certain qualifications, ensuring all customers are approved regardless of credit score.
How quickly can a business get set up with Flexxbuy?
Businesses can typically begin offering financing within 1-2 business days after completing a simple onboarding process.
Are there setup fees?
Yes. For example, the Flexxbuy Navstars platform has a one-time setup fee of $299 for platform development.
What is the Navstars platform?
Navstars is Flexxbuy’s main platform that offers a branded loan application, CRM access, and submission to multiple lenders through a single form.
Can I track customer loan status?
Yes. Flexxbuy provides a CRM dashboard where businesses can track application status, lender responses, and funding updates in real time.
What support is available to merchants?
Flexxbuy offers onboarding, training, and live support as well as access to a robust client resource center.
Are there monthly fees?
Yes. For example, the Byzly platform has a $99 monthly fee, though this may be waived under certain promotions.
What is the Byzly platform?
Byzly is a transaction hub offering credit card payments, digital wallets, and "Buy Now, Pay Later" features integrated with Flexxbuy financing.
Can Flexxbuy be embedded into a website?
Yes. Each business receives a co-branded URL that can be integrated into their website or shared via email or social media.
Which industries does Flexxbuy serve?
Flexxbuy works with retail, home improvement, education, medical, dental, veterinary, travel, and dozens of other industries.
Are promotional rates like 0% financing available?
Yes. Some lenders in the Flexxbuy network offer promotional financing options like 0% interest for qualified applicants.
What happens if a customer is declined?
Flexxbuy may offer alternative financing options and works to re-engage customers with different programs when possible.
What is FlexxFinancing?
FlexxFinancing is a lease-purchase option for subprime customers that doesn’t require a credit check, ideal for specific industries and product types.
Are Flexxbuy services available nationwide?
Yes. Flexxbuy’s platforms and lenders are available to businesses and consumers in all 50 U.S. states.
What is Credit Select Plus?
Credit Select Plus is Flexxbuy’s main multi-lender program that allows applicants to be prequalified across multiple lenders with one application.
How are funds delivered?
Depending on the lender, funds may be deposited directly to the customer or to the merchant after loan approval.
How long do decisions take?
Most applications receive instant decisions, and funding can occur in 1 to 7 days depending on the lender.
Do you provide marketing tools?
Yes. Flexxbuy provides banners, loan buttons, flyers, and web integrations to help businesses promote financing to customers.
Can businesses customize their financing offer?
Yes. Flexxbuy allows businesses to tailor their financing options and choose programs that fit their customer base and sales goals.
What is Flexxbuy Capital for Businesses?
Flexxbuy Capital is a working capital and business funding program that helps businesses grow and cover expenses.
Are there cancellation fees?
No. Flexxbuy does not require long-term contracts or impose cancellation fees.
How is customer support handled?
Support is available by phone and email, and businesses also have access to training, onboarding, and CRM resources.
How does a customer accept an offer?
Once approved, the customer selects their preferred loan offer, completes the lender’s documentation, and receives funds.
Are there tools to calculate loan payments?
Yes. Flexxbuy offers calculators for monthly payments, affordability, profitability, and loan term comparisons.
What types of businesses can benefit from HotSaucePOS?
HotSaucePOS is tailored for hospitality businesses, including full-service restaurants, bars, and nightclubs, providing specialized solutions to meet their unique operational needs.
Does HotSaucePOS support inclusive tax pricing?
Yes, HotSaucePOS offers inclusive tax options, allowing item prices to include required taxes, simplifying pricing for both staff and customers.
Can HotSaucePOS handle delivery and curbside pickup orders?
Absolutely, HotSaucePOS integrates features like delivery, curbside pickup, and order-in-advance, streamlining service for various order types.
Is HotSaucePOS compatible with online ordering systems?
Yes, HotSaucePOS offers online ordering solutions that integrate seamlessly with existing POS terminals, enhancing order management efficiency.
Does HotSaucePOS offer smart tax configurations?
Indeed, HotSaucePOS includes smart tax features, enabling businesses to configure tax settings that align with their specific requirements.
Where can I purchase thermal paper rolls compatible with HotSaucePOS?
You can buy thermal paper rolls and other supplies directly from the HotSaucePOS online store at store.hotsaucepos.com.
Does HotSaucePOS provide manager cards for system access?
Yes, HotSaucePOS offers manager cards in packs of 15, available for purchase through their online store.
Are printer ribbons for HotSaucePOS printers available for purchase?
Certainly, HotSaucePOS sells ERC 30/34/38 printer ribbons in boxes of six through their online store.
Can I order bond paper rolls for my HotSaucePOS system?
Yes, HotSaucePOS offers 3″ x 150′ 1-ply white bond paper rolls in packs of 50 via their online store.
Does HotSaucePOS sell carbonless paper rolls?
Indeed, HotSaucePOS provides 3″ x 90′ 2-ply carbonless paper rolls (white/canary) in packs of 50 through their online store.
How can I contact HotSaucePOS support?
You can reach HotSaucePOS support by calling 678.325.5300 and selecting option #2, or by emailing support@hotsaucepos.com.
Does HotSaucePOS offer one-time support services?
Yes, HotSaucePOS provides a one-time support option, which can be purchased for $150 through their online store.
What is the return policy for HotSaucePOS products?
HotSaucePOS accepts returns or exchanges of products in their original packaging within 30 days of the invoice date, subject to a 15% restocking fee unless the return is due to their error.
How does HotSaucePOS handle shipping for orders?
HotSaucePOS ships orders within 48 hours, Monday through Friday, using carriers like USPS, UPS, FedEx, and DHL. Shipping rates are $50 per terminal.
Can I track my HotSaucePOS order shipment?
Yes, if a tracking number is provided by the shipping carrier, HotSaucePOS will update your order with the tracking information.
What is HotSaucePOS's policy on gift card returns?
HotSaucePOS does not accept returns or provide refunds for gift cards, and they are not redeemable for cash or replaceable if lost or stolen.
Are software products from HotSaucePOS returnable?
If you purchased a software product separately and paid a subscription fee, you may return it in its original, sealed package within 30 days of the invoice date for a refund or credit, provided you do not agree to the license terms.
Does HotSaucePOS charge for TID changes?
Yes, HotSaucePOS charges $695 for a TID (Terminal ID) change, which can be purchased through their online store.
What is HotSaucePOS's policy on back-ordered items?
If an item is on back order, HotSaucePOS will ship the in-stock items immediately and send the back-ordered items once they become available, without additional shipping charges.
How can I initiate a return with HotSaucePOS?
To initiate a return, contact HotSaucePOS at 678.325.5300 or support@hotsaucepos.com. Authorized returns must include the product and all accessories in the original packaging, along with all documentation, and be received within 10 days of obtaining authorization.
Does HotSaucePOS integrate with existing POS terminals?
Yes, HotSaucePOS's online ordering system is fully integrated with existing POS terminals, enhancing service efficiency.
Can HotSaucePOS handle order-in-advance features?
Absolutely, HotSaucePOS includes order-in-advance capabilities, allowing customers to place orders ahead of time.
Is HotSaucePOS suitable for nightclubs?
Yes, HotSaucePOS has been serving nightclubs since 1998, offering tailored solutions for their unique operational needs.
Does HotSaucePOS support smart tax configurations?
Indeed, HotSaucePOS includes smart tax features, enabling businesses to configure tax settings that align with their specific requirements.
Can HotSaucePOS manage curbside pickup orders?
Yes, HotSaucePOS integrates curbside pickup features, streamlining the process for both staff and customers.
How long has HotSaucePOS been in the POS industry?
HotSaucePOS has been a leading software provider for hospitality applications since 1998.
Does HotSaucePOS offer a customer portal?
Yes, HotSaucePOS provides a customer portal for managing various aspects of your account and services.
Are there certified resellers for HotSaucePOS?
HotSaucePOS systems are sold exclusively through certified resellers. If you have one, continue working with them for the best service.
Where can I find HotSaucePOS's privacy policy?
HotSaucePOS's privacy policy is available on their online ordering site at onlineorder.hotsaucepos.com/privacy-policy.
What is the Biller Genie Virtual Terminal and how do I use it?
The Virtual Terminal allows you to process credit/debit card transactions independently of an invoice. You can access it via the Add-ons menu or through a customer's profile. Simply enter the required customer and payment details to process a transaction.
How can I set up recurring billing for my customers in Biller Genie?
Navigate to the customer's profile, click on "Create Payment Schedule," and define the billing frequency, amount, and start date. This automates the billing process for that customer.
Can I customize the email templates sent to customers?
Yes, Biller Genie allows you to customize email templates for invoices and reminders through the Invoice Messenger feature.
How do I enable or disable technology fees for specific customers in Biller Genie?
Go to the customer's profile, select "Advanced Options," and toggle the technology fee setting as desired.
Is it possible to send paper mail reminders to customers?
Yes, Biller Genie offers a Paper Mail feature that sends physical invoice reminders to customers.
How do I integrate Biller Genie with QuickBooks Online?
During onboarding, connect your QuickBooks Online account and follow the prompts to enable synchronization of invoice and payment data.
What is Automatic Batch Reconciliation (ABR)?
ABR matches processed payments with corresponding invoices in your accounting software, minimizing manual data entry and errors.
Can I process ACH payments through Biller Genie?
Yes, Biller Genie supports ACH transactions through supported gateways.
How do I set up late fees for overdue invoices?
Go to the Late Fees section in settings, then define your fee, grace period, and application frequency.
Is there a way to waive late fees for a specific invoice?
Yes, late fees can be manually waived from the invoice details screen.
How can I invite customers to the Customer Portal?
From the customer's profile, select "Invite to Portal" to email them a setup link for account access.
Can customers set up Auto Pay for their invoices?
Yes, customers can enable Auto Pay through the Customer Portal by saving their payment method.
How do I process a check payment in Biller Genie?
Use Mobile Check Capture to take a picture of the check or enter the check details manually.
What is the Invoice Messenger feature?
Invoice Messenger automates invoice reminders and notifications to help ensure timely payments.
Can I customize reminder schedules for individual customers?
Yes, reminder settings can be adjusted per customer profile in the "Advanced Options" section.
How do I export invoice data to PDF?
Open the invoice and click "Export to PDF" to download a printable version.
Is there a way to bulk send invoices to customers?
Yes, select multiple invoices and use the "Send Invoices" feature to email them in bulk.
How can I manage items or services in Biller Genie?
Use the "Items" tab to add, edit, or remove service/product entries from your catalog.
What is the purpose of the Dashboard in Biller Genie?
The Dashboard gives you an overview of invoice statuses, payments, and recent activity.
Can I set global defaults for new customers?
Yes, in your account settings, you can define global preferences that apply to all new customers.
How do I record deposits in QuickBooks Desktop?
Use the "Record Deposits" option in QuickBooks after syncing payments from Biller Genie.
Is there a feature to manage parent and sub-customers?
Yes, Biller Genie supports parent/sub-customer hierarchies for better account management.
How can I detach a transaction from an invoice?
Go to the transaction details and choose "Detach" to reassign the payment later.
What reports are available in Biller Genie?
Reports include All Transactions, Reminders History, Feature Usage, and more for performance tracking.
Can I process international payments?
Yes, provided your payment gateway is configured to handle international transactions.
How do I set up PayPal as a payment option?
Enable the PayPal integration in the Payment Settings and follow the guided setup.
Is there a way to test transactions without processing real payments?
Yes, you can simulate transactions using the Virtual Terminal in test mode.
How do I uninstall the RDC (Remote Deposit Capture) drivers?
Access the RDC tool settings and follow the instructions to safely uninstall drivers as needed.
Can I request new features or enhancements?
Yes, you can submit feedback and feature requests through the Help Center or support portal.
What is the process for setting up paper mail reminders?
Enable Paper Mail under settings, customize your reminder template, and define the mailing schedule.
Can I record video walkthroughs for my clients?
Yes. You’re welcome to create client-specific walkthroughs using our branding and guidelines.
What’s the difference between flat rate and interchange-plus pricing?
Flat rate is one fixed percentage per transaction. Interchange-plus itemizes card network costs plus markup for transparency.
Do you provide training on consultative selling?
Yes. Our live and recorded trainings teach how to uncover pain points and offer custom-fit solutions.
How can I ensure compliance when selling in regulated industries?
We provide guidance on industry restrictions and tools to help you navigate underwriting requirements.
What are the most common processing myths?
Many merchants believe all processors have the same rates or switching is a hassle—neither is true with VMS.
Can I automate rent or subscription billing for my tenants/customers?
Yes. Recurring billing tools are perfect for landlords, gyms, and subscription services.
Do I need to notify my current processor before switching?
Not immediately. Let us review your statement first—we can advise you on timing and cancellation policies.
Can I embed payment forms directly on my website?
Yes. Our hosted forms and API allow for secure embedded payments without redirecting the user.
Do you provide scripts for in-person prospecting?
Yes. Our agent library includes street-ready conversation starters and business engagement strategies.
What is SkyTab POS?
SkyTab POS is an all-in-one restaurant platform that combines point-of-sale software and hardware to help manage every aspect of your business, from front-of-house operations to back-office management.
What types of businesses can use SkyTab POS?
SkyTab POS is designed primarily for restaurants, bars, cafes, and food trucks, but it is flexible enough for many service-oriented businesses.
Does SkyTab POS support contactless and mobile payments?
Yes, SkyTab supports EMV chip cards, contactless tap-to-pay, and mobile wallets such as Apple Pay and Google Pay.
Can SkyTab POS integrate with third-party software and delivery platforms?
Yes, SkyTab integrates with various third-party applications including online ordering platforms, delivery services, and accounting tools.
How does SkyTab Kitchen Display System (KDS) improve kitchen operations?
SkyTab KDS streamlines order prep with digital tickets, timers, alerts, and routing to help kitchen staff fulfill orders quickly and accurately.
What is the Lighthouse Business Management System?
Lighthouse is SkyTab’s cloud-based management tool that allows business owners to control operations, view reports, manage employees, and more.
Can I customize the branding on SkyTab receipts and screens?
Yes, logos and branding can be customized through the Lighthouse system for receipts and SkyTab devices.
Does SkyTab offer online ordering capabilities?
Yes, SkyTab includes a built-in online ordering system that integrates directly with your POS to avoid third-party fees.
How does SkyTab handle offline payments?
SkyTab POS supports offline mode to store transactions during outages and automatically processes them once reconnected to the internet.
What types of hardware are included with SkyTab POS?
SkyTab offers POS workstations, receipt printers, cash drawers, card readers, and mobile devices like SkyTab Air and Glass.
Is there a mobile app to monitor my business remotely?
Yes, the InCharge app provides real-time reporting and business insights on your mobile device.
Can I manage employee schedules and labor costs with SkyTab?
Yes, SkyTab includes labor management tools for scheduling, tracking hours, and managing payroll costs.
Does SkyTab support customer loyalty programs?
Yes, you can run loyalty and rewards programs using SkyTab’s built-in marketing tools.
How does SkyTab handle reservations and waitlists?
SkyTab offers integrated reservations and waitlist management with SMS notifications and real-time table availability.
What security measures are in place to protect sensitive data?
SkyTab uses encryption, tokenization, secure cloud servers, and PCI compliance to protect all sensitive information.
Can I use my existing Wi-Fi network with SkyTab Mobile?
Yes, SkyTab Mobile works on your existing Wi-Fi network as long as it is secure and stable.
Does SkyTab Mobile have a built-in printer?
Yes, SkyTab Mobile includes a built-in thermal receipt printer for on-the-go payment processing.
How do I update my menu on SkyTab?
Menus can be updated anytime via the Lighthouse portal or SkyTab Dashboard, then published instantly to your devices.
Can I pause online ordering temporarily?
Yes, you can pause online ordering in real-time using the toggle switch inside the SkyTab Dashboard.
Does SkyTab offer a website builder?
Yes, SkyTab includes a free AI-powered website builder tailored for restaurants, complete with ordering and reservations.
How do I receive software updates on my SkyTab devices?
Updates are downloaded when devices are powered down, so it's best to turn them off nightly or weekly.
What types of payments can be accepted through SkyTab?
SkyTab supports EMV, swipe, tap-to-pay, Apple Pay, Google Pay, and other major credit and debit cards.
Can I collect customer feedback using SkyTab?
Yes, SkyTab Mobile includes real-time customer satisfaction surveys and alerts managers to negative responses immediately.
Is there a cost to use SkyTab’s online ordering feature?
No, SkyTab Takeout is free—no setup, monthly, or per-order fees apply. Only standard processing fees are charged.
How do I handle pending transactions after an internet outage?
SkyTab automatically sends one transaction every two minutes after reconnecting until all queued payments are processed.
Can I use SkyTab Mobile outside of Wi-Fi range?
Yes, SkyTab Mobile supports 4G LTE, making it perfect for delivery, patio service, and outdoor events.
Does SkyTab Mobile support offline functionality?
No, SkyTab Mobile requires internet access to communicate with the POS system and cannot operate fully offline.
What type of paper does SkyTab Mobile use?
SkyTab Mobile uses 2 1/4" x 74' thermal paper rolls.
Can I increase the default tip amount on SkyTab?
Yes, default tip percentages can be changed through the Lighthouse dashboard settings.
How do I contact SkyTab support?
You can reach SkyTab support at 866.374.8865 or email Support@SkyTab.com for assistance.
What if a client asks for references before signing?
You can share testimonials, case studies, or invite them to speak with existing clients we’ve helped.
How can I keep track of multiple deals in progress?
Use our mobile CRM to track every lead, appointment, submitted app, and activation status.
Are there limits on how many agents I can recruit?
No. There are no caps on team size. Your overrides grow with the performance of your recruits.
Can I use a tablet instead of a traditional POS?
Yes. We support tablet-based POS systems that are affordable, portable, and fully functional.
Do you support businesses that operate seasonally across different states?
Yes. We can configure your account to follow your business, no matter where you set up each season.
Can I use one POS system to manage both retail and services?
Absolutely. Our systems are hybrid-ready and work across multiple revenue types.
Do you offer cash discounting for eCommerce stores?
Yes. Our online checkout pages can apply cash discounts automatically for debit or ACH payments.
Is there a benefit to joining as an early-stage agent?
Yes. Early agents get access to top training, stronger downline potential, and mentoring from leadership.
Do you support Canadian or international processing?
Our current focus is the U.S. market, but international solutions are under review. Stay tuned.
Can I work in both lead generation and sales?
Yes. Many agents start in lead gen, then expand into sales once they gain confidence and training.
What happens if a lead goes cold after a quote?
You’re encouraged to follow up 2–3 times. We also provide reactivation scripts to help reopen the conversation.
Do you support dropship or marketplace-style businesses?
Yes. We can support marketplace sellers and dropshippers with the right underwriting documentation.
Is there a way to test out POS features before ordering?
Yes. We offer live demos and video walkthroughs to help merchants preview functionality before choosing a system.
Can merchants get access to Google Reviews integrations?
Yes. Some of our packages include tools that invite customers to leave reviews after purchases via text or email.
What is the average time from signup to first payment processed?
Most merchants can begin accepting payments within 24–72 hours after submitting paperwork.
How are residuals taxed at the end of the year?
You’ll receive a 1099 form. Speak to a tax professional to explore deductions and income planning.
Do I have to use your CRM, or can I use my own?
You may use any CRM you like, but our built-in system ensures accurate tracking and payout alignment.
Do you offer rewards for top-performing agents?
Yes! We run contests, issue bonuses, and recognize achievements with awards, gifts, and leadership access.
Can agents from other processing companies join VMS?
Absolutely. Experienced agents often thrive here due to better support, commission structure, and flexibility.
What’s the difference between a referral partner and a lead generator?
Referral partners share contacts passively. Lead generators engage prospects more directly and consistently.
Do you have live chat support for agents?
Yes. Our team chat allows agents to get quick answers, share updates, and build momentum daily.
What is FieldPulse?
FieldPulse is a comprehensive field service management software that helps service businesses manage scheduling, dispatching, invoicing, customer communication, and more.
What types of businesses can benefit from FieldPulse?
FieldPulse is designed for contractors and service businesses like HVAC, plumbing, electrical, and more.
Can I access FieldPulse on mobile devices?
Yes, FieldPulse offers mobile apps for iOS and Android, enabling you to manage your business from anywhere.
Does FieldPulse offer CRM features?
Yes, FieldPulse includes customer relationship management tools to help you track client details and communication history.
How does FieldPulse handle scheduling?
FieldPulse provides drag-and-drop scheduling, real-time dispatching, and calendar views for efficient job management.
Can I send estimates and invoices through FieldPulse?
Yes, you can create, customize, and send estimates and invoices directly to customers from the platform.
What is the Pricebook feature?
The Pricebook lets you set standardized pricing for services and materials, ensuring consistent quotes and invoices.
Does FieldPulse support project management?
Yes, you can manage long-term projects with task tracking, timelines, and updates all in one place.
Can I track inventory in FieldPulse?
Yes, FieldPulse includes inventory management tools to monitor stock and track parts usage.
Does FieldPulse offer a customer portal?
Yes, customers can view job progress, approve quotes, and make payments through a self-service portal.
Can customers book appointments online?
Yes, FieldPulse includes a booking portal where customers can schedule appointments directly.
What integrations does FieldPulse support?
FieldPulse integrates with QuickBooks, Zapier, Xero, and more to streamline operations.
Does FieldPulse support GPS tracking?
Yes, you can view technician locations in real-time using FieldPulse’s GPS tracking features.
Can I manage recurring jobs?
Yes, FieldPulse supports recurring job scheduling for maintenance contracts and repeat services.
Can I customize workflows?
Yes, FieldPulse lets you tailor workflows to match your business process and job requirements.
Does FieldPulse provide reporting and analytics?
Yes, the platform includes dashboards and reports to track revenue, job progress, and team performance.
What is FieldPulse Financing?
FieldPulse Financing allows businesses to offer financing options to customers, helping close more deals.
Can I manage multiple company locations?
Yes, you can manage multiple business locations under one FieldPulse account.
Does FieldPulse include time tracking?
Yes, employees can clock in/out and record job time directly within the app.
Can I create custom forms?
Yes, FieldPulse allows you to design custom forms for inspections, checklists, and data collection.
Can I automate customer communication?
Yes, you can automate emails and SMS reminders for appointments, follow-ups, and more.
What can I do with the FieldPulse mobile app?
The mobile app lets you manage jobs, schedules, estimates, and payments from anywhere.
Does FieldPulse support fleet tracking?
Yes, FieldPulse integrates with third-party fleet tracking for vehicle oversight and route efficiency.
Can I manage equipment and assets?
Yes, you can log and track equipment used in jobs and link them to customer profiles.
Can I manage multiple customer sites?
Yes, you can link multiple service locations to a single customer profile for easy access and organization.
What are FieldPulse’s pricing options?
FieldPulse plans start at $99 per user per month with discounts for annual commitments.
How do I cancel my FieldPulse subscription?
You must email cancellations@fieldpulse.com at least 5 days before your billing cycle ends.
Can I export my data?
Yes, you can export your data at any time, including customer lists, invoices, and job records.
Can I submit feature requests to FieldPulse?
Yes, you can submit suggestions via support channels for future consideration.
Where can I find support or tutorials?
FieldPulse has a Help Center with guides, videos, and articles to assist you with setup and usage.
What is CrossCheck's Check Guarantee service?
Check Guarantee protects merchants by reimbursing them for approved checks that are returned unpaid, reducing financial risk from bounced checks.
How does Check Verification differ from Check Guarantee?
Check Verification reviews the legitimacy of a check at the point of sale but does not provide reimbursement. Check Guarantee includes both validation and financial protection.
What is Remote Deposit Capture (RDC)?
RDC allows businesses to scan checks and deposit them electronically, eliminating the need to visit a bank and speeding up funding.
Can I integrate CrossCheck with my POS system?
Yes, CrossCheck supports integration with most major POS systems and offers API access for custom setups.
What is the Multiple Check service?
Multiple Check lets customers write up to four checks to be deposited over time, making high-ticket purchases more manageable without using credit.
Which industries benefit most from CrossCheck?
Automotive, building supply, healthcare, furniture, and specialty retail are top industries that rely on CrossCheck’s payment solutions.
What is Plus Sales from CrossCheck?
Plus Sales is a backup approval program that recovers otherwise declined check sales, increasing total revenue for merchants.
How does Home Delivery service work?
Home Delivery allows merchants to verify and guarantee checks over the phone before delivering products or services to a customer’s home.
What is Stop Payment Protection?
Stop Payment Protection reimburses merchants for checks returned due to stop payment orders, safeguarding against intentional or accidental losses.
What is Check on Delivery (COD)?
COD enables merchants to get pre-authorization for checks before making deliveries, reducing payment risk in delivery-based businesses.
Do I need special equipment to use CrossCheck?
No, CrossCheck provides loaner equipment such as check imagers and scanners for merchants who need it.
What kind of customer support does CrossCheck offer?
CrossCheck provides 24/7 merchant support and technical assistance, including help with onboarding, hardware, and training.
Can CrossCheck reduce my back-office workload?
Yes. Services like RDC and electronic processing reduce manual handling and administrative effort, saving you time and labor.
What is ACH Pay-by-Link?
ACH Pay-by-Link lets merchants send secure payment links to customers, enabling guaranteed ACH transfers without needing physical checks.
How does CrossCheck help the automotive industry?
CrossCheck offers tailored programs like Check on Delivery and Multiple Check to meet the unique needs of auto repair and dealership businesses.
Are CrossCheck solutions good for small businesses?
Yes. CrossCheck's flexible programs help small businesses increase approvals and reduce payment-related losses without major overhead.
Can I use CrossCheck without visiting a bank?
Yes. Remote Deposit Capture allows you to deposit checks electronically, saving trips to the bank and speeding up cash flow.
Does CrossCheck offer a mobile solution?
Yes. CrossCheck offers mobile-compatible services like Pay-by-Link and RDC that allow you to accept and deposit checks remotely.
Is training available for new merchants?
Yes. CrossCheck provides training videos, printed materials, and live support to ensure merchants are comfortable using the service.
How can I contact CrossCheck for support?
You can call CrossCheck at 707-665-2100 or use the contact form on their website at www.cross-check.com/contact-us.
What is the difference between Hosted Checkout and Payment Component?
Hosted Checkout is a no-code solution hosted by NMI for secure payment processing, while Payment Component allows embedding custom forms with greater control over styling and user experience.
Can I customize the fields in my transaction reports?
Yes. You can create custom templates for your transaction reports by selecting specific fields and saving them in your account’s reporting configuration.
How does NMI handle duplicate transaction errors?
NMI checks for duplicate transactions within a configurable time window and allows override settings to control how these are flagged and handled.
What are the fees for exporting data from NMI?
External exports cost $0.50 per record or $500 minimum. Internal data transfers incur standard Customer Vault transaction fees.
How can I automate batch uploads using SFTP?
NMI supports SFTP automation, allowing merchants to schedule batch uploads and automate reconciliation without manual interaction.
Can I hide or disable fields on the Hosted Payment Page?
Yes. You can configure your Hosted Payment Page to hide or disable specific fields like billing address or ZIP code using parameter settings.
What is the process for changing processors or rerouting refunds?
You’ll need to board a new processor, reassign routing, and disable the old one only after confirming all transactions and refunds are settled.
Can I carry over network tokens when migrating from another platform?
Yes. By using NMI’s token migration features, you can preserve customer tokens using the initial_network_transaction_id field.
Can I integrate NMI with ecommerce platforms like Shopify?
Yes. NMI supports integration with major platforms like Shopify, offering secure and flexible payment gateway options.
What are Merchant Defined Fields (MDFs)?
MDFs are custom data fields created by merchants to collect additional transaction information. They can be optional or required.
How do I process transactions through the Payment API?
You send transaction details via HTTPS POST using NMI’s API variables. Supported actions include sale, auth, refund, and more.
What is the Query API used for?
The Query API is used to access detailed reports on transactions, customer records, and account data through custom queries.
How does NMI support recurring billing?
NMI’s recurring billing tools let you automate subscription payments and invoice schedules through the Customer Vault or Batch Upload.
What is the Customer Vault?
Customer Vault is NMI’s secure storage feature that tokenizes payment information, enabling safe recurring or remote billing.
Can I use real cards in NMI’s test environment?
Yes, but real cards won’t be charged. The test platform simulates success/failure responses without contacting banks.
How do I customize the look of my Hosted Payment Page?
You can apply your branding using CSS customization tools and toggle visibility for specific elements within the payment form.
What is a Cloud Device and how do I set it up?
Cloud Devices are NMI-supported terminals connected to the Virtual Terminal for remote processing. Setup is done through your NMI dashboard.
How are settlement batch issues handled?
If a settlement batch fails, NMI provides alerts and troubleshooting guides. Support is available to correct errors and reattempt settlement.
What is NMI’s Fraud Defense Suite?
It’s a toolset that helps merchants detect and prevent fraud through rules-based logic, geolocation, and velocity checks.
How can I get started with batch uploads?
Prepare your file in CSV or TXT format, log into your account, and use the Batch Upload tool under the Reports tab to submit.